Gilda and all on the list,
We are looking for case studies across the world, Kenya included; and of countries like India, Philippines, Egypt, South Africa and many others (e.g. in South America) that have on the outsourcing "map" for a fair amount of time. South Africa is of key interest to us.
On Onchari's comments, we would be interested to know why (in the case of Kenya) there is little in domestic outsourcing. What's it that deters potential outsources (e.g. government, financial institutions, etc.) from outsourcing?
On an aside, I once mentioned the subject to a group of Bank HR types and they reacted almost in disbelief that such could happen. I wonder whether that's one of the impediments?
From: "godera@skyweb.co.ke" <godera@skyweb.co.ke>
To: Matunda Nyanchama <mnyanchama@aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Tue, March 29, 2011 5:43:02 AM
Subject: Re: [kictanet] Domestic Outsourcing Studies
Matunda,
I would say that given the "age" of the industry, there is probably no study
that has been done per se on domestic outsourcing. However, there are various
organisations you can talk to and collect some useful information.
For instance, some of the local Call Centres and BPOs are doing local work.
How about talking to them and hearing them out and possibly talking to their
clients too?
Kencall, Horizon,the former Kentech Data (I think they changed name to Techno
something- sorry,I am not sure of the full name,)not to mention the many who
provide other services such as Payroll etc.
Maybe you could be the first to gather such information into one document....
All the best
Gilda
Quoting Matunda Nyanchama <
mnyanchama@aganoconsulting.com>:
> Friends,
>
> I am looking for studies (especially of success stories) of domestic ICT
> outsourcing. If anyone has pointers, please share.
>
> Many thanks.
>
----------------------------------------------------------------------------------------------
>
> Matunda Nyanchama, PhD, CISSP;mnyanchama@aganoconsulting.com
> Agano Consulting Inc.;www.aganoconsulting.com; Twitter: nmatunda; Skype:
> okiambe
>
----------------------------------------------------------------------------------------------
>
> Be prepared to face ICT Security failures & know how to respond when they
> happen!
>
> Call: +1-888-587-1150 orinfo@aganoconsulting.com
>
----------------------------------------------------------------------------------------------
>
> "A bus station is where a bus stops. A train station is where a train stops.
> On
> my desk I have a workstation…" - Anonymous
>
-----------------------------------------------------------------------------------------------
>
> This e-mail, including attachments, may be privileged and may contain
> confidential or proprietary information intended only for the addressee(s).
> Any
> other distribution, copying, use, or disclosure is unauthorized and strictly
> prohibited. If you have received this message in error, please notify the
> sender
> immediately by reply e-mail and permanently delete the message, including any
>
> attachments, without making a copy. Thank you.
-------------------------------------------------
This mail sent through IMP: http://horde.org/imp/
We are looking for case studies across the world, Kenya included; and of countries like India, Philippines, Egypt, South Africa and many others (e.g. in South America) that have on the outsourcing "map" for a fair amount of time. South Africa is of key interest to us.
On Onchari's comments, we would be interested to know why (in the case of Kenya) there is little in domestic outsourcing. What's it that deters potential outsources (e.g. government, financial institutions, etc.) from outsourcing?
On an aside, I once mentioned the subject to a group of Bank HR types and they reacted almost in disbelief that such could happen. I wonder whether that's one of the impediments?
From: "godera@skyweb.co.ke" <godera@skyweb.co.ke>
To: Matunda Nyanchama <mnyanchama@aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Tue, March 29, 2011 5:43:02 AM
Subject: Re: [kictanet] Domestic Outsourcing Studies
Matunda,
I would say that given the "age" of the industry, there is probably no study
that has been done per se on domestic outsourcing. However, there are various
organisations you can talk to and collect some useful information.
For instance, some of the local Call Centres and BPOs are doing local work.
How about talking to them and hearing them out and possibly talking to their
clients too?
Kencall, Horizon,the former Kentech Data (I think they changed name to Techno
something- sorry,I am not sure of the full name,)not to mention the many who
provide other services such as Payroll etc.
Maybe you could be the first to gather such information into one document....
All the best
Gilda
Quoting Matunda Nyanchama <
mnyanchama@aganoconsulting.com>:> Friends,
>
> I am looking for studies (especially of success stories) of domestic ICT
> outsourcing. If anyone has pointers, please share.
>
> Many thanks.
>
----------------------------------------------------------------------------------------------
>
> Matunda Nyanchama, PhD, CISSP;
mnyanchama@aganoconsulting.com> Agano Consulting Inc.;
www.aganoconsulting.com; Twitter: nmatunda; Skype: > okiambe
>
----------------------------------------------------------------------------------------------
>
> Be prepared to face ICT Security failures & know how to respond when they
> happen!
>
> Call: +1-888-587-1150 or
info@aganoconsulting.com>
----------------------------------------------------------------------------------------------
>
> "A bus station is where a bus stops. A train station is where a train stops.
> On
> my desk I have a workstation…" - Anonymous
>
-----------------------------------------------------------------------------------------------
>
> This e-mail, including attachments, may be privileged and may contain
> confidential or proprietary information intended only for the addressee(s).
> Any
> other distribution, copying, use, or disclosure is unauthorized and strictly
> prohibited. If you have received this message in error, please notify the
> sender
> immediately by reply e-mail and permanently delete the message, including any
>
> attachments, without making a copy. Thank you.
-------------------------------------------------
This mail sent through IMP: http://horde.org/imp/