In addition to Victor's last comments, there is also the Consumer Protection Bill that addresses the issue of services. It can be found here:
http://www.cickenya.org/bills/consumer-protection-bill-2011

rgds

2012/6/20 Barrack Otieno <otieno.barrack@gmail.com>
Great suggestions Victor, your proposals are timely, should you have access to the new rules, kindly share them on list. I agree with your proposals for partnership with  the Judiciary and the LSK.

Best Regards


On Wed, Jun 20, 2012 at 11:19 AM, Victor Kapiyo <vkapiyo@gmail.com> wrote:
Barrack,

The Constitution has opened up new avenues for addressing consumer protection and public interest litigation. I am aware the CJ is currently finalising rules that will make it easier for people to lodge petitions in the public interest. 

In addition, a review of the Kenya Communication Act should suffice to identify some of the gaps and provide mechanisms to address them.

More importantly, i think it would be helpful to work in partnership with the Judiciary and the LSK to explore the possibility of training or sensitizing judicial officers and lawyers on these critical issues. Such initiatives will ultimately help build our local body of jurisprudence on ICT and IP related matters.

Victor

On 20 June 2012 08:48, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Agreed Ali, we have a couple of Consumer watchdogs around it would be great to get their opinion on the same.

Best Regards


On Mon, Jun 18, 2012 at 11:50 AM, Ali Hussein <ali@hussein.me.ke> wrote:
Listers

Probably a good idea to get comments from the consumer watchdog?

Regards

Ali Hussein

+254 773/713 601113

Sent from my iPhone®

On Jun 18, 2012, at 11:47 AM, otieno.barrack@gmail.com wrote:

> Interesting observations Victor, how can we bring the courts on board or better still how can we safeguard the interests of those who cannot challenge the Telcos in court?
>
> Best Regards
> Sent from my BlackBerry®
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