Good afternoon Michael, We apologise for the inconvenience caused. We had a system challenge which affected some M-PESA transactions yesterday. Your transaction was automatically cancelled and the funds including charges reverted back to your M-PESA Account. You should be able to transact with funds again. We also do understand that you performed another successful withdrawal transaction at another outlet on the same day. Thank you for your valued feedback. Regards, Linda From: [email protected] [mailto:[email protected]] On Behalf Of Michael Ouma Sent: Wednesday, January 26, 2011 5:37 PM To: Linda Muka Cc: Kictanet Subject: [kictanet] MP[ESA down? Hi: I tried to withdraw Kshs 500 via MPESA from Stema Communications Ltd Tsavo Road @ around 3.30pm today. Then got this message: "Failed. There was a problem sending a confirmation SMS to 966002-Stema Communications Ltd Tsavo Road. Ask them to check the phone and try again." I tried to withdraw again and was sent the same message with my balance indicating that the Ksh 500 plus transaction fees had been deducted with no confirmation SMS being sent to either me or the MPESA agent. How can I recover this? Below is my phone number. Michael Ouma Journalist Kenya Tel:+254-725-537823 "Do not go where the path may lead, but go instead where there is no path and leave a trail," - Ralph Waldo Emerson ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom�s Email Terms & Conditions. Please click here to read the policy. #####################################################################################