Am struck by the statement “Safaricom CEO Michael Joseph said the tariff was a way of thanking the firms PostPay subscribers for their loyalty and extending to them price concessions ......

Our PostPay customers are a huge reason for our success. We thank them for their custom and considerable spending on our network. We promise to remain responsive to their needs and promise them a number of incentives, going forward. said Mr Joseph

 

 

Two QnS??:

1.       Why did it take Safcom so long to thank us its loyal customers. Did Zain have to trigger them to? So were they exploiting me?

2.       If I am the huge reason for their success, why haven’t they improved their very poor and frustrating service that they offer me even when i call their rude and cold CS?

 

For me, it doesn’t matter if their rates go lower than Zain, am over and done with Safcom.


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