Hi Robert,

I believe that kind of experience could be disturbing when the mails can not reach the right recipient. I think you should take up the matter with the PRO who shall be able to direct your grievances to the personnel. Shall try to obtain the PRO’s e-mail and forward it to you. It is good you are keeping these institutions awake by testing the reliability and quality of services they offer.

Kind regards,

Akich Kwach

(ARCHWAY)

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From: kictanet-bounces+kwach=archway-productions.com@lists.kictanet.or.ke [mailto:kictanet-bounces+kwach=archway-productions.com@lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Wednesday, February 06, 2008 6:02 PM
To: kwach@archway-productions.com
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Is KRA ready for e-commerce

Hi,

I previously raised the issue of KRA's Lnad Rent Checker which does not work, still doesn't, this time I went to the KRA site to try and raise a complete so I clicked on the e-mail address of the staff responsible contact address is displayed as Fidelis.Mulei@kra.go.ke but when the mail was sent the e-mail address was Andrew.Okello@kra.go.ke.

That should be fine, but the mail bounces with a recipient unknown message.

I think KRA needs to apply their diligence in collecting taxes to maintaining their web site.  Imagine if you mailed your tax return on the date of the deadline, I am a Kenyan so do not held this against me, just to realise the following morning that the e-mail address that KRA advertised in the press was actually the wrong one.

Regards

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