Members

India: The niche areas for India are a little hard to perceive as they were front-runners in the BPO industry amongst developing countries

 

The above statement is a misconception and would be misleading.  I know a bit of India and what goes on in that country.  India has very good software engineers which can be trusted by Microsoft to help them in coding of their applications. 

 

As we aspire to establish a BPO outfit, we imagine setting up an illustrious office in up market environment with 100^ seats.  In India, they put more emphasis on cottage industries, what office space does a good and reliable programmer need to code parts of Windows operating system?

 

Our strengths.

Accountants, Medics, Radiographers, Programmers, Engineers, Translators, Researchers, Teachers, Actuaries, Etc

 

Weaknesses

We are slowly slipping in the same predicament that befell us when ICT was introduced in offices as a tool that would facilitate retrenchment, when we state that accounting etc can be given to an outsourcing company which might not be an accounting firm, what message are we sending out there?  

 

We need to involve everybody in this matter, in my understanding organisations such as auditing firms, research firms have been involved in outsourcing for a long period of time! 

 

Way forward

The BPO needs to demystify the industry.  We need to guide accountants on how to outsource accounting services to a Japanese company, in the same way a programmer can provide services to a pharmaceutical company in regards to malaria patient’s management. With the broadband available nationally, a teacher in Wajir can teach American students Kiswahili.  An outsourcing company can organise theme programmes – can invite Osewe of Ranalo to teach Aussies how to prepare nyama choma. Also outsourcing need to audit their strengths as either engineering therefore employ engineers, call centre management therefore employ marketing fellows with good accent.

 

 All this should be coordinated by a substantive office which will market all this abroad. At the moment confusing though!

Sam Aguyo