Dear Angela,

If you would have called me or responded to my email with reference numbers for faults reported as you had requested, i would have agreed with you that orange-tkl "continuosly make efforts to not only repair the lines as quickly as possible but also to put in place new measures to reduce the impact using fibre rings and other wireless solutions" 

Please advice if there is any aid coming our way.

Regards,
Muthoni

On Sat, Jul 21, 2012 at 12:46 PM, Angela Nganga- Mumo <anganga@orange-tkl.co.ke> wrote:
Hello Dorcas,

You may want to read my subsequent post in Volume 62 issue no.84 on the issue of Loita street and my feedback to the list which concurs with your sentiments.

Kindly share your details on faut reporting i.e. references and numbers concerned and I will have them looked into promptly. Also please share any alternate contacts to discuss wityh you the wireless routing.

Regards

Angela

Regards

Angela
 
From: Dorcas Muthoni [mailto:dmuthoni@gmail.com]
Sent: Saturday, July 21, 2012 12:38 PM
To: Angela Nganga- Mumo
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Subject: Re: [kictanet] Death of landlines
 
Angela,

I am surprised you have ignored the Loita Street issue where over 3000 customers have been down for the last 3-4 months due to the rains. It has nothing to do with sabotage or vandalism. Can you personally investigate this and respond to the list. I can offer all references for this if you want.

This response resembles a very typical PR message. 

I could share with you all our reference numbers for the faults reported since March, i have visited your shops and they recommend that we call customer care. I think you are simply out of touch with the everyday experiences of TKL customers. 

I suggest you try a mystery call surely!

How come no one has recommended  "offer redundancy through wireless at no extra cost for all post paid customers"? We are post paid customers and we have been for years. We had to buy additional wireless telephone lines due to this problems.

You have a duty to ensure corrective action is taken on the issues coming out of this discussion.

Regards,
Muthoni

On Sat, Jul 21, 2012 at 10:35 AM, Angela Nganga- Mumo <anganga@orange-tkl.co.ke> wrote:
Dear Listers,

It is indeed true that our copper fixed line continues to be affected due to vandalism and sabotage. But we continuosly make efforts to not only repair the lines as quickly as possible but also to put in place new measures to reduce the impact using fibre rings and other wireless solutions.

 Its our sincere hope that now the legal framework is in place to have stiffer penalties for convicted vandals that the incidences will minimise.

As Lordmwesh  indicates below we also offer redundancy through wireless at no extra cost for all post paid customers. More details on this can be obtained from your account manager or at any of our shops.

On the issue of waiting lists this ordinarily shouldn't be the case for areas with infrastructure you can get a landline in 5 working days including the survey. Ali Hussein please contact me with the specific case for further assistance.

Its also important to mention, if you allow me, that all faults need to be reported to customercare there are still many customers who contact the technician they know or visit an exchange which means the reports aren't easy to track leading to delays in repair.

We look forward to being of continued service.

Regards

Angela Nganga - Mumo
Chief Corporate Communications Officer

----- Original Message -----
From: kictanet-request@lists.kictanet.or.ke [mailto:kictanet-request@lists.kictanet.or.ke]
Sent: Saturday, July 21, 2012 09:45 AM
To: Angela Nganga- Mumo
Subject: kictanet Digest, Vol 62, Issue 81

Send kictanet mailing list submissions to
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Today's Topics:

   1. Re: [ISOC_KE] How Safaricom Steals Your Internet Bundle
      (Ali Hussein)
   2. Re: The Death of Landlines? (Ali Hussein)
   3. Re: The Death of Landlines? (Kivuva)
   4. Re: The Death of Landlines? (Dorcas Muthoni)


----------------------------------------------------------------------

Message: 1
Date: Sat, 21 Jul 2012 08:38:10 +0300
From: Ali Hussein <ali@hussein.me.ke>
To: Grace Githaiga <ggithaiga@hotmail.com>
Cc: "kictanet@lists.kictanet.or.ke" <kictanet@lists.kictanet.or.ke>,
        isoc@orion.my.co.ke
Subject: Re: [kictanet] [ISOC_KE] How Safaricom Steals Your Internet
        Bundle
Message-ID:
        <CAPjmBy0B5Cn5OFC=S9YFTz06hxStgdOwX0fzPv+WiOReCBpebA@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"

Grace

The question is: What is the regulator doing about this?

Ali Hussein

On Fri, Jul 20, 2012 at 11:29 PM, Grace Githaiga <ggithaiga@hotmail.com>wrote:

>
> 99% of Kenya?s 6.5m <http://cck.go.ke/news/2012/Mobile_Subscribers.html> internet
> users access it via mobile, of which Safaricom owns 77% marketshare.
>
> In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay
> 1000ksh (~$12). You?ve paid for the data, and there is no additional cost
> to Safaricom if you were to use that data today or a year from now. The
> whole concept of data bundle expiry is ridiculous, as noted by Safaricom
> CEO Bob Collymore when he visited the iHub:
>
> ?When you go into a petrol station and fill up your car, does the owner of
> the petrol station tell you to bring it back on Wednesday to take back
> what?s left in the vehicle? Of course not. So I ask, why the hell are we
> doing that??
>
>
> Read on
>
> http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundle/
>
> _______________________________________________
> isoc mailing list
> isoc@orion.my.co.ke
> http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc
>
>


--

*Ali Hussein|Managing Partner*

*
*Telemedia Africa
Azania Technology Group

Chaka Court, Argwings Kodhek Road

P O Box  14556-00100

Office: +254 737 751409

Cell:     +254 773/713 601113

*Nairobi, Kenya*





Twitter: @AliHKassim

Skype: abu-jomo


"You generally hear that what a man doesn't know doesn't hurt him, but in
business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member,
Advertising Hall of Fame
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Message: 2
Date: Sat, 21 Jul 2012 08:39:48 +0300
From: Ali Hussein <ali@hussein.me.ke>
To: Edith Adera <eadera@idrc.or.ke>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Subject: Re: [kictanet] The Death of Landlines?
Message-ID:
        <CAPjmBy2fwayqgoz10aJOzPQQuggecyiMveRCSLiVG5_tFVHgyA@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"

Edith

Try getting a new landline...Apparently there are still waiting lists!!!

Ali Hussein

On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera@idrc.or.ke> wrote:

> Lister?s****
>
> ** **
>
> Does anyone know what?s going on at?is it Orange Telkom or Telkom Kenya?
> about landlines. When corporate lines go down it seems they are not being
> repaired, is this a sign of the ?death of landlines??****
>
> ** **
>
> Seriously need to understand what is going on?****
>
> ** **
>
> Edith****
>
> *??________________*
>
> *Edith Ofwona Adera*
>
> Senior Program Specialist ****
>
> Climate Change and Water Program****
>
> Agriculture and Environment ****
>
> International Development Research Centre ****
>
> Regional Office for Eastern and Southern Africa ****
>
> Liason House 2nd floor, State House Avenue, Nairobi, Kenya****
>
> +254-20-2713160/1 | Fax: +254-20-2711063 | Mobile:  +254-733-624345****
>
> eadera@idrc.ca | www.idrc.ca | www.crdi.ca****
>
> ** **
>
> _______________________________________________
> kictanet mailing list
> kictanet@lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>



--

*Ali Hussein|Managing Partner*

*
*Telemedia Africa
Azania Technology Group

Chaka Court, Argwings Kodhek Road

P O Box  14556-00100

Office: +254 737 751409

Cell:     +254 773/713 601113

*Nairobi, Kenya*





Twitter: @AliHKassim

Skype: abu-jomo


"You generally hear that what a man doesn't know doesn't hurt him, but in
business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member,
Advertising Hall of Fame
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------------------------------

Message: 3
Date: Sat, 21 Jul 2012 09:18:24 +0300
From: Kivuva <Kivuva@transworldafrica.com>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Subject: Re: [kictanet] The Death of Landlines?
Message-ID:
        <CAEhPqwrd9fdzY-=A7-Md3aGLfBSLiQqHYsFa+pKo7oSd6b2Uiw@mail.gmail.com>
Content-Type: text/plain; charset=windows-1252

Phillip Adar has put it sanctily as it is. Cable vandalism has done
TKL in. This is the point the late Minister Michuki (may he rest in
peace), used to say "shoot on sight".

In my company, I had 8 landlines, but currently, none is working, but
Orange engineers are always on sight pulling more underground copper,
but as Adar has put it, before a week is over, the cable is fished
out.

The solution that worked for me is to get CDMA headsets where my
landlines are redirected when copper service is unavailable.

--
Lordmwesh

On 21/07/2012, Ali Hussein <ali@hussein.me.ke> wrote:
> Edith
>
> Try getting a new landline...Apparently there are still waiting lists!!!
>
> Ali Hussein
>
> On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera@idrc.or.ke> wrote:
>
>> Lister?s****
>>
>> ** **
>>
>> Does anyone know what?s going on at?is it Orange Telkom or Telkom Kenya?
>> about landlines. When corporate lines go down it seems they are not being
>> repaired, is this a sign of the ?death of landlines??****
>>
>> ** **
>>
>> Seriously need to understand what is going on?****
>>
>> ** **
>>
>> Edith****
>>
>> *??________________*
>>
>> *Edith Ofwona Adera*
>>
>> Senior Program Specialist ****
>>
>> Climate Change and Water Program****
>>
>> Agriculture and Environment ****
>>
>> International Development Research Centre ****
>>
>> Regional Office for Eastern and Southern Africa ****
>>
>> Liason House 2nd floor, State House Avenue, Nairobi, Kenya****
>>
>> +254-20-2713160/1 | Fax: +254-20-2711063 | Mobile:  +254-733-624345****
>>
>> eadera@idrc.ca | www.idrc.ca | www.crdi.ca****
>>
>> ** **
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet@lists.kictanet.or.ke
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> Unsubscribe or change your options at
>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and
>> development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and
>> bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
>
>
> --
>
> *Ali Hussein|Managing Partner*
>
> *
> *Telemedia Africa
> Azania Technology Group
>
> Chaka Court, Argwings Kodhek Road
>
> P O Box  14556-00100
>
> Office: +254 737 751409
>
> Cell:     +254 773/713 601113
>
> *Nairobi, Kenya*
>
>
>
>
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
>
> "You generally hear that what a man doesn't know doesn't hurt him, but in
> business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member,
> Advertising Hall of Fame
>


--
______________________
Mwendwa Kivuva
For
Business Development
Transworld Computer Channels
Cel: 0722402248
twitter.com/lordmwesh
transworldAfrica.com | Fluent in computing
kenya.or.ke | The Kenya we know



------------------------------

Message: 4
Date: Sat, 21 Jul 2012 09:41:50 +0300
From: Dorcas Muthoni <dmuthoni@gmail.com>
To: Edith Adera <eadera@idrc.or.ke>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Subject: Re: [kictanet] The Death of Landlines?
Message-ID:
        <CACFhaS45ToCeuLxgdjJeVusofm89nAX-=boDeQoonOcvzWCAWA@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"

Dear Edith,

I totally agree with you. Our TKL lines went down end of March after the
onset of the rains. I understand about 3000 customers have been down on
Loita Street since then. Remember the story of the rains going with the
lines..

We have called anybody and everybody to have this sorted. Customer care is
not sincere, the person in charge of our lines has kept taking us rounds.

I saw Orange the other day asking treasury to bail them out, this is
actually a serious matter and they should be exposed to relevant
authorities.

Services must be rendered, i know Orange hope to make in roads on GSM, but
they have the responsibility to ensure that the copper network investment
is not lost.

TKL is still partly owned by GoK.

Muthoni

On Sat, Jul 21, 2012 at 12:09 AM, Edith Adera <eadera@idrc.or.ke> wrote:

>  Phillip/Washington,
>
> While vandalism may be a big issue (and thanks to law it's now an economic
> crime), the question still not answered as Washington rightly points out is
> what became of TKL/Orange service delivery?
>
> How can you have clients off service for more than 3 months while they pay
> for the basic cost of maintaining landlines that are not working and with
> NO idea when the problem will be resolved? Can this be categorized as
> "denial of service" hence subject to CCK intervention? what are the
> regulatory implications of persistent poor QoS?
>
> If there is any lister from TKL/Orange, can they let us know what is going
> on? any word from CCK?
>
> Edith
>
> *________________                                    * ** ****
>
> *Edith Ofwona Adera *****
>
> Senior Program Specialist
>
> Climate Change & Water Program
>
> International Development Research Centre | Centre de recherches pour le
> d?veloppement international****
>
> Regional Office for Eastern and Southern Africa
>
> Tel: +254202713160 | Fax/T?l?c: +254202711063 | Skype: edithadera
>
> eadera@idrc.or.ke | www.idrc.ca | www.crdi.ca
>
>   ------------------------------
> *From:* kictanet [kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke]
> On Behalf Of Odhiambo Washington [odhiambo@gmail.com]
> *Sent:* 20 July 2012 23:41
> *To:* Edith Adera
> *Cc:* KICTAnet ICT Policy Discussions
> *Subject:* Re: [kictanet] The Death of Landlines?
>
>  Thanks, Philip, but this is pure nostalgia you've put across. It has
> nothing to do with service delivery, really.
>
> TKL is the only company that had fibre as the last mile before everyone
> else. Did they take advantage of that?
>
> TKL is the parent company of Safaricom, who now is the market leader. What
> went wong?
>
> Do you remember the days of "The Watchman" - when people had to resort to
> the Daily Nation's Watchman column in order to spur KPT&C into action?
>
> I see the problem as being more of culture than vandalism. Yes, there is
> vandalism, but culture plays out more prominently.
>
> You just need to single out a problem, like what Edith is facing and
> you'll come to realize that vandalism has nothing to do with it.
>
> Even KPLC faces vandals who take away transformers - a more dangerous
> venture. If they were TKL, there will be no more service on copper!
>
>
>
>
>
> On Fri, Jul 20, 2012 at 10:30 PM, Philip Adar <philip.adar@gmail.com>wrote:
>
>> The problem with the landlines has nothing to do with Telkom Kenya
>> Limited (TKL), but has everything to do with the rest of us, yes all of us
>> as Kenyans. TKL as a company will always be happy to offer better services
>> to her customers in this competitive and saturated telecommunications
>> market place.
>>
>> Investment in copper is a very expensive undertaking. It is expensive to
>> procure and  install copper cables more than any other form of
>> telecommunications infrastructure the world over. Many companies who
>> operate copper lines make profit by striving to derive maximum benefit from
>> copper over long durations of time (maybe 5 to 10 years of service). But of
>> late, the Kenyan populace has developed a very high appetite for harvesting
>> copper such that even getting 24hours of copper in the ground is becoming a
>> nightmare!
>>
>> I know this from my previous experience while working for TKL.
>>
>> TKL has a maintenance team. Every time an outage occurs (most cases will
>> be that somebody has cut-out and stolen some copper cable), they will
>> respond by visiting the affected areas and replacing the stolen cables. But
>> in 99% of the cases, the replaced cable will be stolen the very night it is
>> installed! The thieves will keep an eye and immediately the cable is
>> replaced, they will come harvesting again!!!
>>
>> Now the question arises: How many times will the company be financially
>> capable of replacing cables that get stolen 24 hours later?
>>
>> I remember with nostalgia some times back when overhead copper cables
>> used to run parallel to the major roads in Kenya; even to the remote
>> village where I come from, we had copper cables providing
>> telecommunications services to the local post office. It was common to see
>> KPLC power cables on one side of the road and Kenya Post and
>> Telecommunications Corporation (KPTC) cables on the other. How comes KPLC
>> cables still remain standing while KPTC cables are today non existent? Do
>> anyone believe KPTC initiated a project to harvest the cables and kept them
>> in a store somewhere?
>>
>> People in this country; and perhaps people in the ICT industry have made
>> money by profiteering from copper cable vandalism!
>>
>> It is still common to get fixed lines in developed countries, and I
>> guarantee that fixed lines will remain the best form of providing
>> telecommunication services for several years into the future.
>>
>> The ministry of communications (thanks to Dr. Ndemo) has done her bit by
>> supporting the industry by introducing strict penalty for cable vandals. We
>> need to do our part by encouraging community policing and ensuring that all
>> cable vandals are identified, arrested and charged in court.
>>
>> TKL would love to have everyone on landlines, in fact TKL would be very
>> happy to install additional landlines if we were to stop stealing them. In
>> my view, it may not be very correct to believe that TKL employes are very
>> incompetent and  just too lazy to support the infrastructure which
>> generates revenue for the company.
>>
>> We have identified a problem, and the problem is extremely unsustainable
>> levels of cable theft than has been experienced in any part of the world
>> before. We  need to see people here generating ideas on how we can root out
>> cable vandalism in our society. We need ideas on methods of providing
>> infrastructure sustainability in our country. The academia, the industry
>> and the society have roles to play to see a future of development into
>> vision 2030, a future of honesty, a future devoid of business malpractices
>> that have seen some organizations benefiting using in appropriate means by
>> sabotaging others...
>>
>> TKL, our companies, our institutions and all our people need such ideas.
>> This should be the focus....
>>
>> Regards
>> Philip
>>
>>  On Fri, Jul 20, 2012 at 5:47 PM, Odhiambo Washington <odhiambo@gmail.com
>> > wrote:
>>
>>>
>>>
>>>  On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera@idrc.or.ke> wrote:
>>>
>>>>  Lister?s****
>>>>
>>>> ****
>>>>
>>>> Does anyone know what?s going on at?is it Orange Telkom or Telkom
>>>> Kenya? about landlines. When corporate lines go down it seems they are not
>>>> being repaired, is this a sign of the ?death of landlines??****
>>>>
>>>> ****
>>>>
>>>> Seriously need to understand what is going on?
>>>>
>>>>
>>>>
>>>
>>> Personally, I think that unless someone has something special to carry
>>> on top of the copper, then it's that time in life they drop the "landline".
>>> There is nothing special about them.
>>> It's also pretty easy these days for an organization to "change their
>>> contact phone numbers"  - by a simple change of "Our Contacts" on the
>>> website, or a mailshot to their suppliers/clients.
>>>
>>> Sorry I did not answer your question directly, but TKL/Orange has been
>>> working on redoing their cabling in many areas. Perhaps this is what is
>>> affecting you. I understand how difficult it is to do business with Orange
>>> when it comes to fixing problems. Their Customer Care still sux, and the
>>> bureaucracy is still very much embedded. I resorted to walking to the
>>> Exchange and seeking out the technicians in order to have my problems with
>>> landlines addressed. Maybe you should do just that!
>>>
>>>
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> I can't hear you -- I'm using the scrambler.
>>>
>>>
>>>  _______________________________________________
>>> kictanet mailing list
>>> kictanet@lists.kictanet.or.ke
>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>
>>> Unsubscribe or change your options at
>>> https://lists.kictanet.or.ke/mailman/options/kictanet/philip.adar%40gmail.com
>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>>
>>
>>
>>
>> --
>> Regards
>>
>> Philip Adar
>>
>>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> I can't hear you -- I'm using the scrambler.
>
>
> _______________________________________________
> kictanet mailing list
> kictanet@lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>



--
Muthoni

My Blog: http://rugongo.blogspot.com/
--------------------------------------------
Mahatma Gandhi once said:-

First they ignore you,
Then they laugh at you,
Then they fight you,
AND THEN YOU WIN!!!
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.



--
Muthoni

My Blog: http://rugongo.blogspot.com/
--------------------------------------------
Mahatma Gandhi once said:-

First they ignore you,
Then they laugh at you,
Then they fight you,
AND THEN YOU WIN!!!

 

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--
Muthoni

My Blog: http://rugongo.blogspot.com/
--------------------------------------------
Mahatma Gandhi once said:-

First they ignore you,
Then they laugh at you,
Then they fight you,
AND THEN YOU WIN!!!