@Philip, You are very right, except for one thing - waiting for one month for a simple thing as "we're still waiting for TKL to give access to the mast" is bound to throw thousands of butterflies into one's stomach! Sadly, this is the reason I cannot get service. One is bound to start imagining sabotage. Orange is a product, did you say?? On Sun, Sep 16, 2012 at 2:09 PM, Philip Adar <[email protected]> wrote:
Hi Odhiambo, TKL is in the business of offering integrated ICT services in Kenya. Orange is a product, among many other productsTKL offers.
The services you are looking for is provided to you by Access Kenya. Access Kenya therefore is your service provider; NOT Orange (a product of TKL) or Telkom Kenya Limited (the company).
My advice to you: Don't allow excuses from your service provider (Access Kenya). You have contacted them to give you a service; and they are answerable to you for the services you are paying them to deliver. Looping TKL into the contract you have with Access Kenya does not make any sense at all. Let access Kenya deal directly with their service provider and if in case their contract terms are breached; they will know the next course of action to take.
Regards Adar
On Sun, Sep 16, 2012 at 10:04 AM, Odhiambo Washington <[email protected]>wrote:
Hello listers,
Does someone here know someone who knows someone at Orange TKL who can help me out?
I am waiting for connectivity to some remote place in the wilderness of Nanyuki for 1 month now. The cause? Access Kenya Projects Team is waiting for clearance from to access an Orange Kenya mast in Nanyuki - which is where my radios need to be mounted.
My understanding is that Access Kenya is leasing mast space from Orange Kenya's facility in Nanyuki town. However, waiting for 1 month to get approval to access the mast doesn't sound quite right, but that is what I am told it is.
Seriously, I believe the sharing of the mast is a commercial venture between the two providers. There must be a way to shorten the bureaucratic tape at Orange Kenya. I am waiting for service and I so hope someone knows someone, honestly.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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Philip Adar
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.