Yes, it was I who queried what merits discussion on Kictanet and whether it should be a conduit for customer service issues.
It's strange that CCK never responds to issues on KICTANET list except the other day I saw an email from Christopher.Does CCK have a consumer affairs department. Can complaint procedures be published? and QoS performance of all companies be made public?I was just about to sign up to Zuku after the feedback we got from listers on broadband!A consumer study we've just published points to serious complaints in the Internet market which are not being addressed.Edith________________
Edith Ofwona Adera
Senior Program Specialist
ICT4D Program and Climate Change & Water Program
International Development Research Centre | Centre de recherches pour le développement international
Regional Office for Eastern and Southern Africa
Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera
eadera@idrc.or.ke | www.idrc.ca | www.crdi.ca