After research and on the issue of expensive bandwidth, below is a basic bandwidth usage cost analysis for a call centre.
For a call centre, a BPO purchases a cir duplex 1Mbit/s @ Usd 5000 ( eg 325,000/- ksh ). After compression by voip equipment, it is possible to get 64 voice sessions per mbit. This means a total of 64 voice channels can be used at any given time. If the call centre is offering full time capacity services at 20 hours/day = 1200 minutes. 64 * 1200 = 76800 voice minutes * 30 = 2,304,000 total voice monthly minutes/325,000 = 7 / 64 = 0.11 kshs per voice channel.
With Rgds.
Is the ICT Board aware that the BPO industry in Kenya is in crisis? Most of the BPO's and Call Centres have suspended operations due to the high cost of bandwidth. They are all waiting for the subsidy that never was. When is the subsidized bandwidh going to be released? There may be no BPO's to use it by the time it is released - if ever.
Added to this is the struggle to get BPO work both locally and from overseas. Has the Board developed a strategy for marketing Kenya as an outsourcing destination? Am not talking about haphazard marketing activities and expos. What is the long term strategy? Can industry players have a look at this strategy or plan?
Wambui Wakarema
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