This is I suspect more of a technical issue than anything else. The other is communication and us  expecting promises to be kept.

Sometimes CEO's and I'm sure some of you do just that might underestimate the impact of a seemingly simple change on a system before making promises. I have been on the receiving end of this sort of thing severally. 

While technical teams and vendors try to work day and night to fix it, you introduce a series of bugs that annoyingly seem to make things worse as we collectively hold the CEO responsible. This is fine, they should be, and good CEOs deal with it in stride.

What we probably need is an explanation on what's going on and maybe you/we give what would  look/sound like a proper remedy, which I see lots of suggestions. I still believe they have the best guys and systems to fix this. Also don't forget that in the end there really has been more improvement on their systems but as usual we want and expect more. We're paying consumers after all. (I'm at kapsabet and there is no chance of an ISP giving me the on demand service I'm getting from safaricom from here) .

Gitau
Sent from my iPad

On 10 Sep 2012, at 07:36, Ali Hussein <ali@hussein.me.ke> wrote:

Yes James. I read that post last month which makes this issue even more annoying...

Is it that the CEO says something and doesn't follow through? Or is that there are too many silos in the company that information doesn't seep through? 

I'm sure someone from Safaricom has read this thread by now and lets hope they will do something about it. 

Or maybe CCK can tell us whether this is within the allowed Modus Operandi for Telcos?  

Ali Hussein

+254 773/713 601113

Sent from my iPhone®

On Sep 10, 2012, at 7:25 AM, James Muendo <timrick@gmail.com> wrote:

@Ali, 

You might as well as look at the same concerns that Erik Hersman raised on his post.  

On 7 September 2012 22:32, Edith Adera <eadera@idrc.or.ke> wrote:
Same experience I had today!

I thought I read an article stating that Safaricom CEO indicated that "expiring" bandwidth would not happen again? Was he misquoted like our "politicians"?

one of the messages I got indicated expiring date of 2031!!!, but on running the bundle balance it was ending 7th October 2012! Not acceptable!

While at it, Airtel should also not force subscribers to get unrequested promotions such as 500% bonus airtime, which expires before you use it!!

This industry runs as though it's not being regulated! CCK?

Edith
________________________________________
From: kictanet [kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of Kivuva [Kivuva@transworldafrica.com]
Sent: Friday, September 07, 2012 10:05 PM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom Internet Bundles and Expiry dates

Surprising Safaricom makes a non perishable commodity perish faster
that tomatoes. It like Shell petroleum telling you if you don't
consume that petrol, you will find your tank empty.

On the night shift data, well its FREE to loop you in, and keep you
hooked to the network. That is what promotions are for.

On 07/09/2012, Ali Hussein <ali@hussein.me.ke> wrote:
> Listers
>
> I hate to gripe about these issues..We are now sounding like scratched LP
> Records (for those on the right side of 40 you may remember LPs? :-) )...
>
> While browsing at home I decided to check my Safaricom bundle balance and
> this is the message I got from the SMS response:-
>
> *Current Data Bundle: 1448.49MB, expiry 07-10-2012; Night Shift Data:
> 750MB, expiry 14-09-2012.
>
> *1. Why should my bundle even have an expiry date?? I thought Safaricom
> assured us that this business of expiration dates for bundles bought was a
> thing of the past?
>
> 2. I know for certain that the so called 'Night Shift Data' promotion that
> Safaricom has been running has an expiry date. Last week this bonus
> mysteriously disappeared from  my modem number.
>
> Now I know that this isn't right. Can someone from Safaricom resolve this
> issue?
>
> Unfortunately I am resolving to bring out my frustrations because Safaricom
> is the only network that has 3G coverage at my residence. If I had a choice
> I wouldn't even be writing this post. I gave up long ago on Orange, Airtel
> and yu even coming close to giving us the kind of coverage that Safaricom
> does. If only Safaricom can behave like a reasonable Corporate Citizen (Are
> you listening Safaricom?)...
>
> I appeal to Zuku to hasten their role out to my area then I can stop
> writing these frustrating postings...
>
> Disgruntled locked Safaricom customer
>
> --
>
> *Ali Hussein*
>
>
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>


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P.O Box 28016 - 00200,
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