5 Feb
2025
5 Feb
'25
5:35 a.m.
Here's a link to the report https://www.ca.go.ke/sites/default/files/2025-01/Customer%20Satisfaction%20S... On Wed, 5 Feb 2025, 08:30 Victor Kapiyo, <vkapiyo@gmail.com> wrote:
According to a recent survey, over 70 percent of Kenyans who have lodged complaints with the Communications Authority of Kenya (CA) say they're dissatisfied with how the sector regulator responded to and handled their issues, pointing to low quality service at the State agency.
The customer satisfaction survey report published by CA reveals that the complaints handling process at the agency is one of its most dissatisfactorv functions.
Read more: https://www.businessdailyafrica.com/bd/corporate/technology/why-kenyans-are-...
Anyone with a similar experience?