Perhaps the issue could be that we place Safaricom's employees and board at a pedestal that is too high.

I have come to learn the hard way that the mediocrity that is in this company that is now so entrenched in our economy, is scary. I am not being dramatic. Kenya's core security, financial and communication infrastructure are in the hands of dunderheads, mostly. 

Getting back to the matter at hand, I ask Safaricom to stop this insult.  

I keep getting messages of Okoa Jahazi deductions. I did not get any of these T&C or debt notifications. I bought Airtime for another number a while ago. Yet see below the messages I received this morning.

safaricom_theft.png

Also, sometimes I get offers from Safaricom that they will double any credit amount that I to up.....................

Regards,

Kevin

ᐧ

On Mon, 19 Nov 2018 at 10:36, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke> wrote:
 Barrack, Ahmed and all

There’s new thinking in 2018 that is needed for all organizations. On this Safaricom needs to quickly retract and apologize. It is wrong on so many levels:-

1. Expecting a third party to pay for someone’s loan simply because I am buying them bundles is sneaky to say the least.

2. Exposing my liabilities to a third party is ethically wrong whether I’ve accepted through T&Cs or not. 

3. Inserting that option in a process that has really nothing to do with it exposes the company to unnecessary bad publicity as is the case on this matter.

If the troubles of #BigTech globally is anything to go by I hope Safaricom will learn from this. 

Ali Hussein
Principal
AHK & Associates
+254 0713 601113 

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim


"We are what we repeatedly do. Excellence, therefore, is not an act but a habit."  ~ Aristotle


Sent from my iPad

On 19 Nov 2018, at 10:11 AM, Ahmed Mohamed Maawy via kictanet <kictanet@lists.kictanet.or.ke> wrote:

You have a point, but...

If that is the case Barrack, as a service provider - you should place it as part of the User Experience Journey. The one thing I don't understand is why do I need to understand that I need to pay your debt through terms and conditions?

On Mon, Nov 19, 2018 at 10:04 AM Barrack Otieno <otieno.barrack@gmail.com> wrote:
Ahmed,

Many thanks for your perspective but if indeed the service provider gave a warning that the person owed them some money and that you were assuming the role of a guarantor then look no further. Terms and conditions apply. Its just business. The elephant in the room is how do the service providers deal with Customers that abuse credit facilities, i suppose this system mimics the guarantor system used by bankers. When all is said and done, they cornered the party they were looking for.

Regards

Regards

Regards

On Mon, 19 Nov 2018 09:58 Ahmed Mohamed Maawy via kictanet <kictanet@lists.kictanet.or.ke wrote:
Hello Barrack,

You have a point. But however, someone else's bad habits shouldn't be my problem. Infact if its anyone's problem Safaricom should own it.

Can you imagine walking into Carrefour and someone shoplifted an item and your told you need to pay for it?

On Mon, Nov 19, 2018 at 9:35 AM Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Hi Wangari,

I have seen the story but i don't see the problem here based on Safaricoms explanation. There are many people who take Okoa jahazi or Mshwari and throw away simcards hoping they can never be traced, it seems Safaricom is working overdrive to seal this loopholes. I guess this is an ethical issue that is double edged.

Regards

On Mon, 19 Nov 2018 09:28 WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke wrote:
https://www.kahawatungu.com/2018/11/18/safaricom-stealing-mpesa-users-buy-airtime-subscribers-okoa-jahazi/


*A courteos response by the attendant to an aggrevated concerned client.

Highlights how interlinked people are as FinTech becomes more entrenched.

For a business, this is a relatively sure way to repayments. As the client interactions/contacts also become by default payers. An extension of SACCO system which makes it one of the safest lending models.

How far might a customer be liable to the debts of the Supermarket they shop at? How much information about the Supermarket's debt profile would be at any customers reach.

Now that the favorite Mama Mboga is paid him mobile money also, then millions of Kenyans would be caught up in this. Paying off her debts as they just click twendelee... yes, yes, yes to the T&R.

So who says that it is wrong, illegal? Or why?

While in the sensation, most stones and spears may be thrown at the service provider, it's high time the consumer groups wear their hat as neutrals for a sober guide.

Kindly, might the Consumer lobby enlighten on this. 

*(Whether the case is true or not partly true or very true - it would still be good to know whether this is a model to watch out for or even borrow from).

Blessed new week!


Be blessed.
Regards/Wangari
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