On Thu, Oct 8, 2009 at 8:18 PM, Judy Okite <
judyokite@gmail.com> wrote:
> Dear All,
> I thought to share this and stop suffering alone, coz someone may be on the
> same boat.......
> on friday night, I had 157MB of bundle on internet everywhere
> modem......33minutes of processing email, it disconnects...checking my
> balance,i have 7.17MB of bundle... and of course the same story...were
> looking into it....were looking into it....we will call you.......
> so by Sunday nigh....I got to do some stuff so I load with 870 to buy 250
> bundles and I had 16.50 ksh remaining.....this was at 11.03pm. at 11.15pm it
> disconnects and what happens I have 6.75MB.
> so on monday am to call........talked to everyone.....some supervisor by the
> name Lou...very rude guy........besides the point...by Monday evening
> nothing had been done,no phone call....nothing!
>
> Tuesday, I was at GPO 2nd floor at 11am...left at 3pm.......what did I leave
> with there?
> Some Manager by the name of Mark...assuring me that it will be sorted before
> 5'oclock...there system had a problem between friday night and sunday
> night....so they are rebating as guys report......so I took his number and
> left.
> Wednesday, I call Mark at 10am..".what is happening"? "I am not in the
> office let me call you when I get there".................so I call him at
> 3pm...24hrs later after I was in his office......
> "I have forwarded your complain,with the others.....so I will call
> you...when I get a response".......Sir youre talking like am in your
> office....its 24hrs later....you have forwarded?
> so I call Mark 5mins to 5...he does not pick his phone...for obvious
> reasons.....the whole day thursday...he is not answering his phone....I do
> not have my bundles................what a frustration!
>
> I havent seen this on the media.......which is
> very unfortunate.........because I was hoping that they could have
> apologised to their consumers.....our systems were down.so if you lost
> bundles,then get in touch. nothing !
> my conclusions; either someone is completely incompetent or this is the way
> to thiefery....hoping that you will be exhausted calling and following
> up...and they call it a day!
> Does anyone have a contact of someone I should visit tomorrow....to get this
> sorted?
> Kind Regards,
>
> --
> "When you feel like giving up, remember why you held on for so long in the
> first place."
>