Hi All, 

I echo Tony's sentiments. The customer service on Airtel is a joke. I speak out of experience, as person, whose first line was a Kencell line. Right now, not only do I have three safaricom lines, but also consume their data at home service. Speed at which Safaricom brings convenient services to the consumers, is what differentiates the success between the two Telcos. Also, understanding the market that you're playing in is key. 

As Ngigi says, THIS IS AFRICA, home to peculiar people. 

Regards,

On Mon, Jan 30, 2017 at 8:29 AM, Ngigi Waithaka via kictanet <kictanet@lists.kictanet.or.ke> wrote:

Ali,

The only palatable End Game; Equitel buys off Airtel Kenya, combines it with Helios stake @Telkom

Massive innovation thereafter would get back some respectable market share.

Truth be told, Safaricom's cozzyiness with GoK has helped it along big time. I dare say if Kencell has ceded 10% to Mobitelea, as Safaricom was more than glad to do, we'd probably be speaking a different story right now!

What these foreign firms investing in Africa need to remember is.......

THIS IS AFRICA!

On 28 Jan 2017 8:40 a.m., "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote:
Listers

Another one bites the dust?

I'm really curious as to whats going on in the Telco sector.

Bharti Airtel has announced that it will be exiting 14 African countries within a year. The affected countries include: Chad, Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania, Uganda and Zambia.

The telecom operator is faced with poor performance across those markets. Two years ago, when Airtel began talks to sell off its operations in Burkina Faso, Chad, Congo Brazzaville and Sierra Leone to Orange, the company had stated that it wouldn’t be exiting Africa.


Is the African market too competitive or is the regulatory environment skewed towards a few players?

Ali Hussein

Principal

Hussein & Associates

 

Tel: +254 713 601113

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim


13th Floor , Delta Towers, Oracle Wing,

Chiromo Road, Westlands,

Nairobi, Kenya.


Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.

_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Twitter: http://twitter.com/kictanet
Facebook: https://www.facebook.com/KICTANet/

Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ngigi%40at.co.ke

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Twitter: http://twitter.com/kictanet
Facebook: https://www.facebook.com/KICTANet/

Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/james%40muendo.co.ke

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.



--


James Muendo    

Chief Executive Officer (CEO),

Logic Craft Ltd,

Suite 39, 2nd Floor, Visions Plaza, Mombasa Road

P.O Box 28016 – 00200,

Nairobi,KE

 

M:| +254.725.567.508   S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo   W:|http://about.me/muendo

 

Too Brief? Here's Why