Mctim,

That is good news, we that is the efficiency and customer sensitivity that we want,

Kind Regards

On Wed, Sep 15, 2010 at 2:01 PM, McTim <dogwallah@gmail.com> wrote:
Otoh, i have just been refunded 16 bob as i was "overcharged" during
the past week. W00t! Rgds, mctim

On 9/15/10, Barrack Otieno <otieno.barrack@gmail.com> wrote:
> Bob,
>
> You are meticulous, that is a good question to be answered by the telcos
> and  regulator, sometimes i also wonder when you send an sms it doesn't get
> to the  recipient yet the money is deducted, what is your recourse? Im sure
> millions of shillings disappear from consumers pockets this way :-).
>
> Best Regards
>
> On Wed, Sep 15, 2010 at 10:41 AM, robert yawe <robertyawe@yahoo.co.uk>wrote:
>
>> Hi,he
>>
>> I have noted that when you send money from mpesa to the wrong number and
>> you request for the transaction to be reversed you do not recover the
>> transaction costs.
>>
>> When a line with credit is deactivated what happens to the credit?  With
>> the banks a new policy requires that funds from inactive accounts need to
>> be
>> remitted to Central Bank.
>>
>>
>>
>> Robert Yawe
>> KAY System Technologies Ltd
>> Phoenix House, 6th Floor
>> P O Box 55806 Nairobi, 00200
>> Kenya
>>
>> Tel: +254722511225, +254202010696
>>
>>
>>
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>>
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>>
>
>
> --
> Barrack O. Otieno
> +41767892272
> Skype: barrack.otieno
>

--
Sent from my mobile device

Cheers,

McTim
"A name indicates what we seek. An address indicates where it is. A
route indicates how we get there."  Jon Postel



--
Barrack O. Otieno
+41767892272
Skype: barrack.otieno