Hi Harry,

Do not worry about a reaction from Orange, I have written hundreds of letters to them even copied the MD and anyone else whose name I could find and not a single letter or email has been responded to, the organisation is blind, deaf and dump to all issues even those that are pertinent to their existence.

My level of frustration comes from the fact that I give the organisation business for no remuneration from them, I am an appointed dealer and even we do not get any response from them on issues that we raise so I doubt that there is anyone within the organisation who would actually respond to this or any other posting.

Maybe I should just follow my own advice and let sleeping dogs lay, unfortunately the dog and sleeping right across my door.

Regards
 
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696


From: Harry Delano <harry@comtelsys.co.ke>
To: robert yawe <robertyawe@yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Tue, 6 April, 2010 18:46:02
Subject: RE: [kictanet] Telkom Orange - a service nightmare

Hey Robert,
 
I commisserate on this. It is frustrations we all undergo with service providers. However - hopefully
not at the risk of sticking my neck out, I do feel we can  keep the language civil while we go about
the business of raising pertinent issues on the forum.
 
Lest we run the risk of the list being "blacklisted" as one bent on "Character assasination" - with
nothing meaniful coming out of it..
 
Anyone, from Orange on the listing - Please take this up, asap and deal with Robert directly...
 
Regards,
Harry
 

From: kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Tuesday, April 06, 2010 4:52 PM
To: harry@comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Telkom Orange - a service nightmare

Hi,

It is scary our Telkom's service has gone from bad to horrible, so I ask is Orange a savour or just a corporate raider?

For over 3 weeks a client of ours who has been hosting their domain with Jambo was unable to send mail he reported the issue to the support department and their was no response.  Finally on Thursday they moved the domain hosting to another provider.

This morning another client has become the process of moving his domain away from Jambo, what shocks me is that I have also written mail to the support and marketing people on both issues with no response.  Even at the height of Telkom's inefficiencies I never experienced such a negative attention to my issues.  This is a clear indication that the organisation truly required the 17,000 staff members it had, now they have been reduced to 3,500.

Does anyone out there know how I can report Orange to CCK for not meeting its service requirements or are we at the mercy of this incompetent baffuns?  

My conclusion is that Orange is here to grab the assets of Telkom sell them off then leave, because from the attitude of the new management they definitely have no intention of reviving Telkom.  This is a case for KACA and should be an eye opener to us that there are actually many incompetent muzungus.

 
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696