Interesting discussion colleagues, i would like to emphasize on the Issue of *confidence* raised by Nyaki, we can have have the right legal and regulatory frameworks but without the requisite Confidence in ourselves we will not get anywhere, i have just returned from a conference in Southern Africa and was amazed by the Zeal and exhubarance exhibited by South Africans regarding their Countries ability, they feel they can take on anything anytime and that they are the best, this is one area we should work on, i saw Ps Ndemo on TV the other day with a Kenyan Branded T-shirt thats what i am talking about. The reason why there is little or no confidence is lack of exposure, leading to a top down confidence as opposed to bottom up. The government should consider organizing subsidized business trips to Countries like South Africa or Singapore to expose our businessmen specifically SME's interested in the BPO sector, presently we keep sending the same teams to industry events and much as they share the information that they learn during the foreign trips the end result is counter productive since the common man cant relate to the concepts they come up with to cut it short "seeing is beleiving", remember TJ's airlifts that is what we need, the initial cost might be high but the return on investment will be greater. I am of the opinion that once this airlifts commence the industry should be able to take shape since relationships will be created during the visits. Secondly Something needs to be done with regard to Standards in the ICT sector our current best practices don't demonstrate the seriousness required for us to attain Vision 2030, there is a Laissez Faire kind of attitude towards Standardization processes Anyone against this idea should not base it on money, there is money .... On Wed, Jun 3, 2009 at 7:50 PM, <bitange@jambo.co.ke> wrote:
Walubengo, In the next few weeks, Judiciary is to outsource its transcriptions of court process. We need to put in place the infrastructure first. some decisions take longer because they require cabinet approval. The good news is that there is sufficient goodwill to bring such reforms.
Ndemo.
Morning all,
Yesterday was like my 1st day in school - what a rich learning
experience!
Thanx to Waema, Nyaki, Barrack, Otuoma, and MM whose contributions were quite enlightening. Of the two questions asked, it appears that we need both comprehensive ICT and BPO Policies and Strategies. With regard to National BPO strategies and targets we learnt that there was quite some detail at the Ministry of Planning and the BPO Society which could benefit members if made widely accessible.
Today we move from the Policy to the Legal, Regulatory Frameworks. The Research study found very comprehensive Legal and Regulatory environment in S.Africa, India and Mauritius that supported their BPO industry. Specifically, laws that took care of eTransactions, eCrime, Copyrights and Data Protection were well established. Furthermore their BPO Industries had adopted stringent Quality Assurance Frameworks for BPO and Contact Center Operations.
The Researchers found that the case for Kenya was relatively comparable - with the recently enacted KCA Act (2009) that deals with eCrime & eTransactions leading the way, others like the Copyright Act (2001) as well as the Freedom of Information Bill cuurently at an advanced stage providing an encouraging Legal/Regulatory environment.
Which brings us to the following two questions:
Q3: With submarine cables landing next week and given the above legal/regulatory frameworks, how comes Kenya is NOT experiencing the anticipated boom in the BPO sector? What should we do to get local and foreign investors to show more confidence in the BPO industry?
Q4: Could there be gaps in our Legal, Regulatory and Institutional frameworks that need to be addresssed?
Put in black and white- Why hasn't Safaricom, Orange, Zain and several local Banks who have all opened their own very large Call-Centers NOT shown confidence in the BPO sector by outsourcing their operations to local BPO operators? What of the Government itself? Why cant it outsource non-core functions to the local BPO operators before trying attract foreign investors to do the same?
The floor is open, we have only today to get comments/answers to these issues.
walu.
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