Hi Edna,
It is true that even  some of the few ATMs you find without the "I am being serviced" message do not dispense cash, forcing one to move from one ATM to the next. Still, others have introduced their own daily limits apart from the standard limit allowed by the bank. For instance, some ATMs would not allow you to withdraw more than Sh 5,000 if your daily limit is SAh 20,000. Surely, Equity must do something. Otherwise those numerous awards are not worth the citations emblazoned on them.

Zachary.

Be the change you want to see in the world

Zachary Ochieng
Editor/Journalist
Cell: +254 726 473 388
Blog: http://ochiengzach.blogspot.com
Twitter: @OchiengZach


--- On Thu, 12/1/12, Edna shiko <ednawanjiku@gmail.com> wrote:

From: Edna shiko <ednawanjiku@gmail.com>
Subject: Re: [kictanet] Equity Bank's ATMs a big let down
To: "Zachary Ochieng" <zzachmbir@yahoo.com>
Date: Thursday, 12 January, 2012, 20:02

Hey Zachary
I concur  even with a failed withdrawal  one has to keep visiting the branch to ensure they reverse the transaction ,i mean for a bank making huge profits they should invest in a good infrastructure.


On Thu, Jan 12, 2012 at 10:23 AM, Zachary Ochieng <zzachmbir@yahoo.com> wrote:

Fellow listers,

Compliments of the New  Year. I believe some of you are “members” of Equity Bank and must have undergone frustrations accessing your money from their ATMS.  Most of the Equity ATMS are obsolete while the seemingly new ones are poorly maintained and rarely function. Upon visiting these ATMs, the message likely to greet you is “I am being serviced” or “I am out of service”, resulting into long and winding queues in the ATM lobbies.


Often times, one is then forced to saunter into one of their banking halls, which are equally crowded. Although initially the breakdowns were experienced during month ends when customers troop to the ATMs in droves to withdraw money, it has now become a common phenomenon even in the middle of January when most people have no business to transact at the ATMS. For a bank that boasts a robust IT platform, this is unacceptable especially in this age of technological revolution. The Equity CIO is sleeping on the job. I am contemplating withdrawing my “membership”.

 

Regards,

Zach



Be the change you want to see in the world

Zachary Ochieng
Editor/Journalist
Cell: +254 726 473 388
Blog: http://ochiengzach.blogspot.com
Twitter: @OchiengZach

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