Some time ago, software developer I consult wrote a Windows service that reads & records what is transacted via safaricom sim card. Pity he did not continue to develop the software. SMM -----Original Message----- From: muriuki mureithi <mureithi@summitstrategies.co.ke> Sent: Monday, 20 December 2010 15:46 To: murigi.muraya@gmail.com Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade Thanks Betty When I pay for a service using mpesa , I would like to get something that shows payment – our accountants need a paper print out It is not possible to be it from mpesa system cheers Muriuki Mureithi What can u do to promote world peace? Go home and love your family. -Mother Teresa From: Betty Mwangi [mailto:bmwangi1@Safaricom.co.ke] Sent: 20 December 2010 13:39 To: mureithi@summitstrategies.co.ke Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade Please qualify what you mean by transaction print outs? Thanks and rgds BlackBerry® powered by Safaricom From: muriuki mureithi To: Betty Mwangi Cc: kictanet@lists.kictanet.or.ke Sent: Mon Dec 20 11:08:41 2010 Subject: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade Betty Can you give us a sense of when print-out of transactions can be possible - lack of printouts reduce the aura of mpesa to informality yet the direction you are heading is increasingly formal transactions. we need a trail cheers Muriuki Mureithi What can u do to promote world peace? Go home and love your family. -Mother Teresa From: kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke] On Behalf Of Betty Mwangi Sent: 19 December 2010 17:25 To: mureithi@summitstrategies.co.ke Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade Preston Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved. We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome. Please do not hesitate to contact me if you experience any further problems. As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback. Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come. Thank you for your feedback and thank you for staying with the better option. Best rgds Betty Mwangi-Thuo Chief Officer - New Products Safaricom ltd BlackBerry® powered by Safaricom From: kictanet-bounces+bmwangi1=safaricom.co.ke@lists.kictanet.or.ke To: Betty Mwangi Cc: KICTAnet ICT Policy Discussions Sent: Sat Dec 18 09:38:26 2010 Subject: [kictanet] Safaricom Challenges on M-Pesa after Upgrade The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers. Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message. There are cases where the recipient does not receive a message although the money is there they cannot withdraw. Can Safaricom explain how many cases of this nature have been experienced and what are the security implications? Preston Odera Executive Director K-Ninety East Africa Limited Tel +254 20 3544352 Note: All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy. Note: All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy.
