Listers,

I empathise with so many people whose are having a go at Safaricom and Bob
Collymore. I think customer service at Safaricom is deteriorating rapidly.
For instance, I am a postpaid customer, and noticed more than weeks ago
that there are some (billed) items on my bill that I did not, and do not
still, understand. I called the customer service people who promised to
get back to me the next day. I am still waiting. I have the texts they
sent me to indicate they had recorded my query if anybody from the company
cares. They are in the process of without doubt losing my custom. My
feeling is that I am not alone.

George

> Mark what problem are you experiencing exactly - the system is not down
>
> Please contact me directly on 0722 514780
>
> Rgds
>
> Betty
>
> Sent from my iPad
>
> On Mar 7, 2011, at 10:24 AM, "Mark Okuttah" <mokuttah@ke.nationmedia.com>
> wrote:
>
>> M-PESA is down again .
>>
>> Okuttah
>>
>> From: kictanet-bounces+mokuttah=nation.co.ke@lists.kictanet.or.ke
>> [mailto:kictanet-bounces+mokuttah=nation.co.ke@lists.kictanet.or.ke] On
>> Behalf Of Betty Mwangi
>> Sent: Monday, March 07, 2011 9:51 AM
>> To: Mark Okuttah
>> Cc: KICTAnet ICT Policy Discussions
>> Subject: Re: [kictanet] Bob Collymore; Yet to arrive
>>
>> Gentlemen,
>>
>> Just to clarify the MPESA platform is the Vodafone money transfer
>> platform you may have seen historically. There are many benefits from
>> having the system centrally hosted but we do continue to review the
>> pros and cons to ensure that the platform remains on the cutting edge
>> of technology and also benefits from economies of scale through sharing
>> resources with the other countries in which MPESA has been rolled out
>> to.
>>
>> Best rgds
>>
>> Sent from my iPad
>>
>> On Mar 5, 2011, at 12:18 PM, "Odhiambo Washington" <odhiambo@gmail.com>
>> wrote:
>>
>>>
>>>
>>> On Sat, Mar 5, 2011 at 12:07, Michuki Mwangi <michuki@swiftkenya.com>
>>> wrote:
>>>
>>> Betty,
>>>
>>> On 3/5/11 7:38 AM, Betty Mwangi wrote:
>>> > Thanks Solomon
>>> >
>>> > Indeed there was an outage on M-PESA last evening whereby the
>>> > connectivity between the local servers and the database in Germany
>>> > temporarily failed. This was resolved last evening and apologies for
>>> the
>>> > inconvenience
>>> >
>>>
>>> <rant>
>>>
>>> From a technical stand-point the statement above can be easily
>>> interpreted as a technically flawed design IMHO. It almost states that
>>> the M-PESA services are "entirely" dependent on connectivity to
>>> Germany.
>>>
>>> I doubt if this is the case and you may want to clarify. If it is the
>>> case - i have to say its quite a challenge on your hands to provide an
>>> efficient service for a local service that depends on international
>>> connectivity.
>>>
>>> </rant>
>>>
>>> Michuki.
>>>
>>>
>>> I was going to rant about this too, but I decided not to, because
>>> something hit my mind: Since I have a Safaricom WiMax link which I use
>>> only for Int'l VoIP, them having to rely on DB servers in Germany is a
>>> good thing for me (perhaps) - that they will ensure my Int'l link never
>>> goes down:-)))
>>>
>>> The negative side to what Betty said is simply something about Kenya's
>>> IT infrastructure. That Safaricom does NOT have faith in having their
>>> servers hosted locally, since they don't trust having their servers in
>>> Kenya. Now, that is another minus for Safaricom!
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> Damn!!
>>>
>>
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Associate Director
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University of Nairobi
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