On Wed, Sep 15, 2010 at 2:58 PM, Michael Joseph <MJoseph@safaricom.co.ke> wrote:

Phone book look up will be available imminently. We are waiting for the new SIM cards. I formal announcement will be made shortly

Kind Regards

Michael
Sent from my iPhone

On 15 Sep 2010, at 12:25, "robert yawe" <robertyawe@yahoo.co.uk> wrote:

Hi,

I believe since Safaricom is making money from all this wrong entries they have no incentive to implement the phonebook access capability on the MPesa menu which MJ promised to have available last year.

Can you imagine the nightmare if you send money to Nairobi City Councils pay bill number instead of Kenya Powers? It would most likely take months to get a reversal, the phonebook lookup for MPesa and all other money transfer services must be made compulsory.

As we move into a cashless society such features need to be put in place including confirmation before transaction is effected.

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

From: Okech <okechjr@yahoo.com>
To: robertyawe@yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Wed, 15 September, 2010 11:45:15
Subject: Re: [kictanet] The Safaricom money machine

Hi all,
Good question Barrack and Bob. My catch on this is that when reimbursing money sent to wron destination the telcos have already done a transaction which is chargeable. To mitigate wrong entries, the telcos require one to be careful on making the entries for the numbers and that is why when using these services (e.g MPESA, ZAP) one manually type the intended recipient's mobile phone number. I'm glad they do not charge for reimbursing.

Regards,

Okech JM
My blog

--- On Wed, 9/15/10, Barrack Otieno <otieno.barrack@gmail.com> wrote:

From: Barrack Otieno <otieno.barrack@gmail.com>
Subject: Re: [kictanet] The Safaricom money machine
To: okechjr@yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke>
Date: Wednesday, September 15, 2010, 1:12 AM

Bob,

You are meticulous, that is a good question to be answered by the telcos and regulator, sometimes i also wonder when you send an sms it doesn't get to the recipient yet the money is deducted, what is your recourse? Im sure millions of shillings disappear from consumers pockets this way :-).

Best Regards

On Wed, Sep 15, 2010 at 10:41 AM, robert yawe <robertyawe@yahoo.co.uk> wrote:

Hi,he

I have noted that when you send money from mpesa to the wrong number and you request for the transaction to be reversed you do not recover the transaction costs.

When a line with credit is deactivated what happens to the credit? With the banks a new policy requires that funds from inactive accounts need to be remitted to Central Bank.

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

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