Good Morning, Kanini, et al, (b) How can we leverage on ICT to achieve effective public participation? CRMs must be deployed within every county. The data centers can/should be centralized, backed up, elsewhere in Kenya, but mini data centers (fitting in 2 or 3 different containers) should be within county premises. County residents should be able to locally access and provide information, not just via the web, but via physical, digital displays or dashboards in county offices. ERP (Enterprise Resource Planning) are *internal* tools to manage/track internal resources (assets). CRMs' on the other hand are designed to enable more engagement with " *outsiders*", that is citizens/customers, to track service delivery matters such as workflows, case management, etc. For example, through a County CRM, a citizen/resident may be able to electronically report a leaking sewer pipe/waste causing cholera at the market eatery it passes through. Google searches.. (i) "CRM go.ke" Sadly, ERP (revenue collection not service delivery requirements or results) links show up. (ii) Google "CRM gov.za" ..including page 2 of the results, come up for one of the best managed cities in South Africa. Cape Town is still ahead of Nairobi even if they have a major water problem due to miscalculated policies. How can we begin to find "CRM go.ke" results online? (i) Create via legislation, Chief Customer Officer and Chief Information Officer positions. Role of these two officers will include charting the way forward in their counties in procuring CRMs' (which help provide feedback on service delivery, after County executives have collected, allocated revenues). (ii) CRM tenders should be advertised online, 90 days prior, to the selection of interested local firms. Local firms which understand the culture of locals in those particular counties. In one county, the CRM needs to help track illegal breweries, in another, cattle rustling, in the other, blowing up of telco masts (destruction of public utilities). These are not the kind of tenders to be dished out at night clubs or hotels. On Feb 7, 2018 9:12 AM, "kanini mutemi via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Dear Listers,
Welome to the third and final day of the Talk to the Senate series. We have discussed at length the challenges facing the counties and made exciting proposals for a brighter future. We will culminate this discussion with an earnest look at how we can foster engagements between the ICT community and the legislature (think, effective public participation). The proposals we come up with could very easily be adopted into a Public Participation Bill that would dictate how counties are to conduct public participation, talk about killing two birds with one stone.
Please indulge me in answering the following questions–
(a) What constitutes effective public participation?
(b) How can we leverage on ICT to achieve effective public participation?
(c) Please give proposals on engagements you would like to see between the ICT community and the Senate ICT Committee.
Let us finish strong!
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/murigi.muraya%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.