Hi Liz,

From experience,  once such a case is reported to a police station,  the OCS/Deputy OCS should assign a DCI officer to investigate. The DCI officer should ask the court for a warrant/court order so that he/she can present to Safaricom for cooperation during the investigation.

If you don't get such a help from the police station,  you can also go directly to the DCI office in Kiambu and an investigating officer should be able to help.