[kictanet] CA gazettes rules to check telco firms’ quality of service

The communications sector regulator has gazetted new guidelines to measure the quality of mobile phone services in what will force operators to be more accountable to customers. The Communications Authority of Kenya (CA) will now require operators to submit data on network performance more regularly as well as assess the quality of SMS and Internet services, placing a premium on customer feedback. https://www.businessdailyafrica.com/corporate/companies/CA-gazettes-rules-to... CA Sector guidelines http://ca.go.ke/index.php/sector-guidelines