Dear Michael, I am both a corporate client and home user of your service and had so much hope of better service on your platform and signed on but the last fortnight has been a pain. When the link isn’t totally out then it’s just too slow. I suggest that Safaricom carries out a Network audit and am sure the feedback from this group should provide you with some insights to get started…I also know that your staff have quite a plateful in their hands and most times are just overwhelmed and that’s not for me to resolve as a client much as I commensurate with them, end of day I need better service and I am sure you will agree that I deserve it at home, my organization deserves it and certainly the rest of your bulging data customer base deserve it. At the moment sorry but we aren’t getting value for money. I hope something is done. Regards, EK From: kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: Monday, February 01, 2010 7:42 AM To: emmanuel.khisa@kadet.co.ke Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Weekly unlimited internet connectivity Hi Michael, The connectivity issues have not been localized to Saturday alone, this has been an issue with your network in general, and your customer service ops need some revamping! Edwin From: kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke] On Behalf Of Harry Delano Sent: Sunday, January 31, 2010 5:03 PM To: eonchari@kenyabposociety.or.ke Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Weekly unlimited internet connectivity Dear Michael, I think we have quite some erratic connectivity, on the 3G Broadband and it seems to be agonizingly slow... Normally, to download a mail of about 60KB would take less than 2 seconds, now it seems to be taking about 3 min or more.. Was the issue completely resolved...? Regards, Harry _____ From: Michael Joseph [mailto:MJoseph@Safaricom.co.ke] Sent: Saturday, January 30, 2010 11:48 PM To: harry@comtelsys.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Weekly unlimited internet connectivity There was a Teams cable problem today which caused the congestion. It was resolved around 3 Regards Michael Joseph CEO Safaricom Sent from my iPhone On 30 Jan 2010, at 20:56, "Harry Delano" <harry@comtelsys.co.ke> wrote: Evans, I'm not so sure here, whether the congestion is on the Bandwidth pool supplied, or the network is overwhelmed by the numerous connections due to increased demand - really difficult questions to answer, hopefully we will get some explanation on this. Anyone from Safaricom, online...? However, for a start it is a good thing to see such a positive response to the market and we can only hope that this is a trend that will continue in the days to come. Again,I believe this would be the ideal time for a service provider to poll/collect internal data On the increased usage patterns,and carry out an extensive analysis on the same. For instance, how many of the increased connections are new users..? Is the content downloaded/uploaded Local content, or external content in nature..? What times is usage at it's heaviest - etc, etc. The upshot of this, from anyone's guess is - make it cheaper for the mass market, and you will have your volumes go up. Just a thought.. Harry -----Original Message----- From: kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke] On Behalf Of Evans Ikua Sent: Saturday, January 30, 2010 7:34 PM To: harry@comtelsys.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Weekly unlimited internet connectivity I would like to look at this from a different perspective. I have had problems all day because the connectivity from Safaricom was congested, maybe a peculiarity as it shows that Kenyans are yearning for affordable bandwidth. Is this really cheap? That's debatable. If you buy that for 4 weeks it comes to 4,000/= per month. That is not affordable. Now, it means that if you give Kenyans affordable bandwidth, you will have a larger pool to tap from. Which will mean bigger volumes, and enough cashflow to "recoup your investment" -- Evans Ikua Linux Professional Association of Kenya Tel: +254-20-2250381, Cell: +254-722 955 831 Eagle House, 2nd Floor Kimathi Street, Opp. Corner House www.lpakenya.org Quoting Harry Delano <harry@comtelsys.co.ke>:
Listers,
The decision by Safaricom to offer weekly unlimited internet connectivity,
-
as an alternative to Ksh 1,000 Per 300MB pricing model should be hailed as a step in the right direction,as we work towards bringing Broadband access prices down. It is laudable and other service providers should consider this worth emulating, and from all of them, we expect more.
With reseach ( an earlier post from Alice Best), showing that usage is increasing, and especially the fact that there is a huge potential for growth in this market, should motivate service providers to re-look at their overall strategy in reaching out to the "untapped" mass market and increase their sales volumes. Ultimately, pricing will be a key factor here as well as investing in the best technology available to serve savvy Technobile Kenyans..
Harry
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: harry@comtelsys.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/harry%40comtelsys.co.ke _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: mjoseph@safaricom.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mjoseph%40safaricom.co.... _____ Note: The information in this email and any attachments is confidential and may be legally privileged. It is intended only for the use of the named addressee. Emails are susceptible to alteration and their integrity cannot be guaranteed. Safaricom Limited does not accept legal responsibility for the contents of this email if the same is found to have been altered or manipulated. The contents and opinions expressed in this email are solely those of the author and do not necessarily represent those of Safaricom Limited. Safaricom Limited disclaims any liability to the fullest extent permissible by law for any consequences that may arise from the contents of this email including but not limited to personal opinions, malicious and/or defamatory information and data/codes that may compromise or damage the integrity of the recipient?s information technology systems. If you are not the intended recipient please notify the sender and immediately delete this email from your system.Unless expressly stated by a duly authorised officer of Safaricom Limited nothing contained in this email message may be construed as being an offer to contract or an acceptance of an offer capable of constituting a contract between Safaricom Limited and any recipient(s) of this email. _____ Image removed by sender. No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.432 / Virus Database: 271.1.1/2647 - Release Date: 01/26/10 19:36:00
