Hi Stephen, Please enlighten me, how does an organisation whose revenue has been halved can be able to sustain the same high calibre of staff. Last time I checked very few employees are willing to take pay cuts during lean times which is why the HR template recommends retrenchment, resizing, downsizing, reengineering when profits are dwindling. Therefore my relationship between a reduction to attention to detail is directly related to the reduction in revenue which in this case has resulted from a reduction in calling rates. Regards Pay peanuts and get monkeys Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Stephen Mutoro <stephen@cofek.co.ke> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Tue, 28 June, 2011 10:31:35 Subject: RE: [kictanet] Effects of lower calling rates Hi Robert: I enjoy your comments. But with due respects, you are trivializing the all important subject of calling rates. I doubt you can prove and demonstrate that low calling rates automatically leads to immediate recruitment of incompetent staff (on the basis of numerous spelling mistakes on the brochure you have attached). I’ve printed a copy. It is unfair to (consumers) provoke emotions that you may over-pay for quality services. MSPs have an option to right-size – go for a lean establishment. Again this must be an exceptional brochure. Nonetheless, I’d love to hear from Safaricom on whether they can own up the brocure, its contents and disastrous spellings. Even if they do, I doubt they will relate the same to low calling rates, MTR or price wars. Regards, Stephen Mutoro www.cofek.co.ke From:kictanet-bounces+stephen=cofek.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+stephen=cofek.co.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Tuesday, June 28, 2011 10:01 AM To: stephen@cofek.co.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Effects of lower calling rates Hi, It is with sadness that I make this post, the effects of lower calling rates on Safaricom are beginning to show. When an organisation known for its attention to detail, releasing a brochure to the public with such glaring errors is truly a reason for concern. http://quadrantshift.co.ke/wp-content/uploads/2011/06/safaricom-brochure-err... Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696