This is a very unfortunate story. Maybe we should all minimize the pesa we leave on our phones. But the Regulator should insist on Safaricom investing heavily in a Cybersecurity Department beyond what they have that is fully staffed with Security Officers (Police) who can investigate and ensure prosecution of these criminals.

You can’t convince me these thugs operate on their own, there must be insider collusion.

Almost became a victim but thank God I disconnected the phone before thugs could swap my sim. I called Safaricom ASAP and told them “These thugs had too much info on my transactions, they must be Safaricom insiders or outsiders with access to all my records”

Sending someone who has lost thousands to the police is COLD! Our service agreement is with Safaricom not police and we must get recourse at SAFARICOM! Am sure they’ll comply if enough subscribers insist, or we take our case to Senator Omtata!

Dr. Mary Ngunyi
President & CEO
Afrika ICT Strategies Inc.
6200 North Capitol Street NW #60026
Washington DC 20011, USA
mariangunyi@icloud.com
US Tel: +1-301-642-5345
Ken:+254 722802420
Mariangunyi@gmail.com

On 17 Jun 2023, at 07:01, Barrack Otieno via KICTANet <kictanet@lists.kictanet.or.ke> wrote:


Hard small

On Fri, 16 Jun 2023 at 18:33, Victor Kapiyo via KICTANet <kictanet@lists.kictanet.or.ke> wrote:
Just how easy is it to do SIM Swap? Seems like the chaps at Mulot bado wanafanya ile kitu. 

Story below from a recent complaint on Safcom's FB page today:

Safaricom PLC you people will loose customers because of this sim swap thing.

On 11th April 2023 at around 9:30am, I was at work when all of a sudden my phone's network went off.I couldn't neither make nor receive any calls or messages.
I tried restarting the phone all to no avail, I just assumed it was a network error and put the phone on my bag.During lunch break I went home to my daughter who tried all tactics but still nothing.
That's when we called customer care and were informed to visit the nearest safaricom shop.
We went to Safaricom Nyali,City Mall.

That's when I was shocked to hear that my line has been replaced and the following has happened :-
1. Kcb mpesa loan of 79,600 was taken
2. 30,063 was withdrawn from mshwari
3.Mshwari loan of 29,000 was taken
4.Fuliza of 2950 also taken
5.3600 was withdrawn via mobile banking
6.Mpesa balance of 58,525
All this collectively sent to one Dorica Manono and Evans Gucho.These are people I do not know.

I reported to Nyali police station  under OB number 35/11/04/2023 , I was later informed that the sim swap happened in Mulot area in Bomet.
How is that possible yet I stay in Mombasa?

KCB and Mshwari are on my neck to pay the said loans.Intrest is already accruing.
Some of the cash are for chamas.
I tried following up but nothing.
My question is , how safe is my money on Safaricom? I need this issue sorted as soon as possible.I can't  loose over 200,000 just like that , with this economy.NO!!!!!


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KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation.
KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars
of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's
times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your
wares or qualifications.

KICTANet - The Power of Communities, is Kenya's premier ICT policy engagement platform.