Dear Atieno J. Ochola, We are aware Commission prefers if consumers went to respective companies websites to look for these rates. We needed your help to get "official" data in order to avoid "misquoted" data and associated and foreseen anxieties. However, considering that only 2.7 million Kenyans have access to the internet, it may be impractical (perhaps impossible?)for 8 odd million telephony users all get information via their these telcos' websites, hence our intervention. We still hope the regulator could facilitate our access to this data. Actually, we await CCK's digitising complaints handling (eg http://www.tcra.go.tz/customer/complaints.php) because we feel the complaints in your successful annual reports understate the realities faced by consumers on the ground. In the meantime, do we take it that now we could harness your list participation to seek help from you to avoid repeat circumstances in the future? Asante Sana Thanks --- "Ochola, Atieno" <[email protected]> wrote:
Dear Alex,
Kindly be informed that the tariff structures for the respective operators are published on their individual websites.
Kind regards,
Atieno J. Ochola (Ms) Director /Licensing Compliance & Standards
Communications Commission of Kenya P.O Box 14448-00800 Nairobi, Kenya Tel. Office: +254-20-4242000 Mobile: +254-722-516262
Fax: +254-20-4348135
Email: [email protected] Website: http://www.cck.go.ke
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-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alex Gakuru Sent: Tuesday, June 26, 2007 2:28 PM To: [email protected]; [email protected] Subject: [ke-internetusers] Communication Tariffs
Hello All,
The consumer network has a problem and we are wondering if you may be able to assist.
We are aware that consumers do not have tariffs information sufficiently; permanently, readily and freely available and they end up incurring communication costs they could have avoided had that information existed.
In addressing this problem, last week we wrote to Safaricom, Celtel and Telkom asking them to provide us with their current comprehensive tariffs to enable us compare contrast and independently and freely advice consumers on the best priced offerings, and on regular basis.
We intend(ed) to publish the comparative analysis at a website, print brochures post to mailing list among other dissemination avenues.
We copied that email to CCK to observe protocol
However, only Safaricom sent us this data(on the same day), but Telkom and Celtel have continue ignoring ou request even declined to reply the email. We requested CCK to assist us but we are yet to receive, if at all, the help.
We are further questioning the urgency, need and importance CCK gav to purchasing their shs 50 million call drop monitoring equipment and wondering if really it was no just meant to "assist"
consumers stay connected to exorbitant calls cost, considering that when we ask then to help consumers with a simple cost-free support they fail us.
We need your ideas on how we can arrest renegade pricing cost in Kenya because it appears those legally tasked to protect consumers are not doing as much as they should.
All ideas and suggestion on what we should do are most welcome.
Alex Gakuru ICT Consumers Association of Kenya (now refused certificate)
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