Business Process Outsourcing (BPO) /IT Enabled Services (ITES)

SERVICE LEVEL AGREEMENT (SLA) TRAINING  

19^TH  TO 21^ST JANUARY 2009

Kenya ICT Board will facilitate a BPO/IT Enabled Services Service Level Agreement training course on 19^th – 21^st January 2009 from 8a.m. – 5.p.m, at Kenyatta International Conference Centre, Nairobi.

This course is designed to equip participants with detailed understanding of the issues that arise in the negotiation and delivery of SLAs for ICT and BPO services such as scope creep, resources stretch, time and expectations management.

It encompasses skills for developing, managing and concluding contractual agreements for BPO/ICT related services, including but not limited to :-

1)     BPO services

2)     Call center services

3)     Data/document management services,

4)     Software development and/or animation

5)     In-house agreements between departments, vendors, customers

6)     IT Support and shared-services - 3rd Party ICT service-based contracts including hardware support and software support

Program

on completion, participants will be equipped with skills for:-

·         Developing outsourcing and sourcing strategies

·         Outsourcing procurement

·         Identifying and stating service requirements

·         Managing ICT service contracts

Who should attend?

·         CEO's and CIO's

·         Head of Legal Departments

·         Business Development Directors and Managers

·         IT Directors

·         Risk Managers

·         Contract Director and Managers

·         Procurement and Purchasing Managers

·         Sales Directors and Managers

The total cost is $ 500( Ksh 40,000) but  Kenya ICT Board will subsidize the cost by 80% so that participants pay Kshs. 8,000 only.

Please email events@ict.go.ke to book your space today and visit Kenya ICT Board, 12^th Floor Teleposta Towers to make your payments.

Deadline for registration: 12^th January 2009.

Limited availability.