Bobby If your assumption is correct then Orange should be the best managed Telco today.. Having said that Free Markets must also be regulated hence we can't really belabor the role a regulator plays.. Ali Hussein +254 0770 906375 / 0713 601113 "Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb Sent from my iPad
On Oct 17, 2013, at 9:32 AM, robert yawe <robertyawe@yahoo.co.uk> wrote:
@Ali,
CCK has already resolved the issue it is called "the other option" plus number portability.
I have said this before and I will repeat it without any fear or prejudice, it is more difficult to manage 10 million subscribers than 1 million, based on this fact let CCK use weighted averages.
This concept has also been proven in the number of madmen in a village.
Regards
Disclaimer: To the best of my knowledge none of my relatives nor myself have been paid by Safaricom for me to make this post.
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
On Thursday, 17 October 2013, 8:33, Ali Hussein <ali@hussein.me.ke> wrote: Bobby
Granted. That doesn't mean they should sit on their laurels. We are simply raising the bar. In a land of the blind it doesn't mean the one eyed man is all seeing..He sees yes..but he would like to have the other eye too..
CCK with all its shortcomings needs to be supported when its doing something right. And in this case they are. We all have experienced dropped calls, mediocre service etc.
Ali Hussein
+254 0770 906375 / 0713 601113
"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
Sent from my iPad
On Oct 17, 2013, at 8:00 AM, robert yawe <robertyawe@yahoo.co.uk> wrote:
Hi,
Please send the following link to CCK
http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit...
It is called a public opinion rating.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
On Thursday, 17 October 2013, 5:10, Ali Hussein <ali@hussein.me.ke> wrote: Safaricom is headed for a clash with the Communications Commission of Kenya (CCK) over quality checks that will determine the renewal of its licence next year.
The mobile telecoms firm reckons that the regulator’s quality checks — which have labelled Safaricom non-compliant — are erroneous and that an independent assessment has given it a clean bill of health.
The telcos are expected to deliver overall performance of at least 80 per cent on eight indicators to be compliant, but Safaricom had the worst score of 50 per cent in the year to June while Airtel was rated at 62.5 per cent. Telkom and Essar both achieved 87.5 per cent.
On Wednesday, Safaricom said an independent assessor had given it a score of 87.5 per cent, a rating that is expected to spark a fresh row with the CCK.
http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-...
Who do you believe? Safaricom or CCK?
From a personal level my take is that CCK is on the right track and need to tighten the screws on QoS across all services in the Telco and ISP space. We have become too comfortable with mediocre service and this is just not on.
As an example for the last one year my company has been paying service charges to Orange for several lines which do not work. I have even written to the CEO's office with Zero action. I have written to the CCK complaint hotline with Zero action. The only reason I'm forced to pay every month is because some of those lines are tied to a Pilot line and hence Orange is 'unable' to detach them...surely..
Ali Hussein
+254 0770 906375 / 0713 601113
"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
Sent from my iPad
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