Hi, It was interesting reading the article about how Access Kenya is venturing on a programme to setup customer experience centres, http://www.nation.co.ke/business/news/AccessKenya+steps+up+internet+market+s... if it is anything like how they are handling their participation at the ongoing Ideal Interiors Expo http://www.interiors.co.ke at the Village Market then it will just be another death nail in their coffin. I was at the show adjudicating the stands on Thursday morning and the whole day Friday and what I experienced with their participation was wanting. Exhibitors where expected to have completed setting up their stalls by Wednesday but Access staff where nowhere to be seen in addition they where expected to provide Internet services for the exhibitors, even Thursday was a no show. The staff appeared on Friday around 10 am put up a few banners then they all crowded into the stand making it impossible for any visitors to access. When the other judges and myself got to their stand for evaluation at around 2 PM the stand at been abandoned and no one was in site. If this is how they are going to run their retail store then they should not expect to make much of an impact in the industry. This is a clear indication that there is a low moral issue with the staff and management is loosing grip on the operations at the bottom, expect this to reflect in the service delivery of the organisation. It is already haemorrhaging from the onslaught by the mobile providers so a drop in staff moral is the last thing they or the industry needs. Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696