Nelson, All ISPs have FUPs in their clauses. And you are right - no one reads between the lines before signing. The fact that you did not read them doesn't mean they never existed and as such the ISP will be "right" in their action. Ignorance of law is not a defence, they say? So is ignorance of the FUPs :) On Mon, 1 Oct 2018 at 21:33, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."