Alice
I bought a domain through Jambo Telkom in August and what I went through is just making ma avoid the .ke domains. If you check
malca.co.ke you will realise that I bought it in August and I had to wait for 3 days for it to work. And at ksh 5,000, I bought the domain plus forwarding since I wanted the domain not to mixed with others since it for another business.
The hosting I found was not working well since the POP and SMPTP addresses which Telkom Kenya gave me could not get mails in Outlook if you are using a different ISP from Telkom Kenya. I had to get my ISP POP and SMTP addresses and this was tiresome since in the office we were using a VSAT service which the whole building was sharing and getting the mail aaddresses and ports was just going to be hectic.
I then told the Jambo Telkom team to do domain forwarding to my host in USA
(hostgator). The forwarding took another 2 days to be acted up on by Jambo Telkom team. I brought this to the attention of Njeri Rionge, she didnt even care to answer and also brought this to attention of the Jambo Telkom team and went there myself on Sixth floor since I did my internship at Telkom Helpdesk and know most of the people in cluding the guy called Akorino who is still doing most of the Jambo Telkom stuff there.
The slow response just killed me since this was a business address which I did register for my sister and she was loosing alot and sshe didnt want to use yahoo coz she wanted to show some seriousness.
Alice, the attitude and slow response, and I guess this is both from KENIC and TELKOM, just made me run away. And changing the registrars couldnt have helped since I was told at Telkom Kenya that the problem is that KENIC is only effecting domain registration on particular days and times and so calling them to effect a
change wont help much.
Alai