Thank you for sharing the work in progress at Cofek.

Some insights into your chosen thematic sectors to what is hopefully an independent credible impact study on consumers lives and society;

·         National and local language,(il) literacy and special needs services in all services

·         Cost vs consumer capability vide economic situation

·         Data management

·         Transparency in design – how things work, quality standards

·         Terms and Conditions

·         Accountability – Recommendations on the new accountability (consumer, providers)

·         Measure of fair treatment of customers

·         Social consequences of the services (+ & -)

·         Power balance, power shift - consumer, providers

·         “Over-innovation” - consumer overwhelm, consumer  ignorance

·         Grievance management

·         Returns and replacement policy (or equivalent for services)

·         Service staff skills and training

·         Loyalty programmes custody security (e.g close of business, insolvency etc )

·         Effect of periodic products and promotions

·         Judicial positions, recourse, deterrants – options, examples

·         Regulatory partnerships and recommendations

·         Recommendations to voluntary public education

·         Recommendations to regulatory induced public education

·         True value vis-à-vis cost

·         Comparative with other regions

·         Incentives to innovate, stifling innovation

·         Strategies to lowering the cost aimed at lowering prices

·         Specifically for energy which is a major driver to the economy and stifling small businesses – why solar energy has not “lighting up” and become harness-able hopefully bringing the cost down which would have a spiral effect across sectors into consumer pockets in addition to other forms of energy.

Regards/Wangari