@John thanks looking at it now On Fri, Sep 13, 2013 at 1:19 PM, John Masiwe <jmasiwe@bluegate.co.ke> wrote:
@Edna, @Waruingi****
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I would recommend Sysaid (http://www.sysaid.com/),. Their Support is great and the system is sold in modules so this makes it cost effective. I used in a previous life as a Help Desk analyst for an organization with a similar user base.****
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Email David Lee in Sales (d.lee@sysaid.com) or their Help Desk ( helpdesk@sysaid.com)****
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I hope this helps.****
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Regards,****
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*John Masiwe***
*Business Development Director & CEO*
*Blue Gate Technologies Ltd - *Professional and Quality ICT Services****
4th Floor – Bishop Maigua Plaza (opp. Uchumi Hyper – Ngong Rd)****
Ngong Road, Nairobi****
P. O. Box 344 – 00600 Nairobi****
Website: www.bluegate.co.ke | Email: jmasiwe@bluegate.co.ke | Tel: 0725 24 88 00****
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*From:* kictanet [mailto:kictanet-bounces+jmasiwe= bluegate.co.ke@lists.kictanet.or.ke] *On Behalf Of *Edna shiko *Sent:* Friday, September 13, 2013 1:02 PM *To:* jmasiwe@bluegate.co.ke *Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Help desk application****
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following closely ****
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On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi@gmail.com> wrote:** **
Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with.
Thank you,
WARUINGI
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