Zachary I think part of the issue may have to do with the connectivity providers that link their ATMs together.   If the WAN links/leased lines/fibre are down/cut/vandalised etc - then we can&#39;t really lay all the blame at their feet - unless they own their own connectivity infrastructure.    As<div>
<div><br></div><div><br><div class="gmail_quote">On 12 January 2012 10:23, Zachary Ochieng <span dir="ltr">&lt;<a href="mailto:zzachmbir@yahoo.com">zzachmbir@yahoo.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<table cellspacing="0" cellpadding="0" border="0"><tbody><tr><td valign="top" style="font:inherit">

<p class="MsoNormal">Fellow listers,</p>

<p class="MsoNormal">Compliments of the New <span> </span>Year. I believe some of you are “members” of
Equity Bank and must have undergone frustrations accessing your money from
their ATMS. <span> </span>Most of the Equity ATMS are
obsolete while the seemingly new ones are poorly maintained and rarely function.
Upon visiting these ATMs, the message likely to greet you is “I am being
serviced” or “I am out of service”, resulting into long and winding queues in
the ATM lobbies. <br></p><p class="MsoNormal"><br></p><p class="MsoNormal">Often times, one is then forced to saunter into one of their
banking halls, which are equally crowded. Although initially the breakdowns
were experienced during month ends when customers troop to the ATMs in droves
to withdraw money, it has now become a common phenomenon even in the middle of
January when most people have no business to transact at the ATMS. For a bank
that boasts a robust IT platform, this is unacceptable especially in this age
of technological revolution. The Equity CIO is sleeping on the job. I am
contemplating withdrawing my “membership”.</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">Regards,</p>

<p class="MsoNormal">Zach</p>

<br><br><span style="font-weight:bold;color:rgb(0,0,127);font-family:tahoma,new york,times,serif">Be the change you want to see in the world</span><span class="HOEnZb"><font color="#888888"><br><br><span style="font-style:italic;color:rgb(0,127,127)">Zachary Ochieng</span><br style="font-style:italic;color:rgb(0,127,127)">
<span style="font-style:italic;color:rgb(0,127,127)">Editor/Journalist</span><br style="font-style:italic;color:rgb(0,127,127)"><span style="font-style:italic;color:rgb(0,127,127)">Cell: +254 726 473 388</span><br style="font-style:italic;color:rgb(0,127,127)">
<span style="font-style:italic;color:rgb(0,127,127)">Blog: <a href="http://ochiengzach.blogspot.com" target="_blank">http://ochiengzach.blogspot.com</a></span><br style="font-style:italic;color:rgb(0,127,127)"><span style="font-style:italic;color:rgb(0,127,127)">Twitter: @OchiengZach</span><br>
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