And I thought communication was their second name :-) On Thu, Mar 29, 2012 at 3:40 PM, Evans Ikua <ikua.evans@gmail.com> wrote:
Majala, no one has an excuse to be rude to customers, regardless of the industry in which they work.
On the other hand, I have been trying to get across to the ICT Board on the email addresses provided but I cant get any feedback for the 2nd day now. Even tried twitter. I also tried contacting them for info regarding Konza City, again on the contact details provided on the Konza website, but nothing...
Evans
On Thu, Mar 29, 2012 at 12:46 PM, Majala Mlagui {Maarifa} < majala@maarifa.co.ke> wrote:
Does the ICT Board have a training service on Customer Service ? Client Relations? Some of our companies urgently need the service.
A number of web-design / graphic design firms in Nairobi tend to have extremely terrible customer service manners going to the the extent of believing that being rude and hanging up on clients who are asking for clarification of services is an acceptable thing to do. Kehl Design Agency <http://kehldesign.com> is an offending firm. Does anyone know their Directors ?
I don't know if this is solely tagged to the fact that creatives are known to be volatile but if we are to create a culture of good customer service within our industry then such instances should have repercussions e.g. #gotissuez #twitterbigstick and more...
Majala
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