How about having an *opt-in option where a user can 'whitelist a merchant'* and in so doing agree to have his phone number shared with a trusted organization? That option works for promotional messages and there is no reason why it can't work in this case. Any personal data that was acquired without consent is immediately invalidated if an entity's sender ID is NOT WHITELISTED by a user. As Kelvin pointed out above, signing data protection agreements is the way to go. Safaricom should focus on fighting its own battles and leave individual merchants to handle their customers' data and to handle the risks that come with mishandling such data. You see, even choosing to pay to a till/paybill number implies a certain degree of consent to share data with a certain merchant. On the same breath, KRA is entitled to get data of their customers who chose to remit taxes through their paybill because other payment options exist. Just to be clear, data related to tax payment transactions. My question still remains, what workaround does Safaricom offer for applications created through Daraja and whose primary identifier is the phone number? It doesn't make sense to provide a masked number and first name as first name can never be a primary identifier for any application. They would rather mask all names and leave the phone number! Do we allow the fate of all these applications to be an early retirement/death? On Tue, Jun 4, 2024 at 5:42 PM Twahir Hussein Kassim via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
As is right now, Quick Mart does ask a customer after paying via their Till Number to again give one's number for the Loyalty Points to be updated. It sure does cause some seconds delay which might not be felt during a dull day but which has a HUGE impact on time during rush-times.
I tend to agree on the aspect of signing Data Protection Agreements being a way forward to eradicate these issues.
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On Tue, Jun 4, 2024 at 9:32 PM Kelvin Kariuki <kelvinkariuki89@gmail.com> wrote:
Thank you Nick for bringing this discussion here. I am a Software Engineer and I have implemented the M-Pesa API in several solutions to *automate payment* and it worked like a charm. This is now not going to be so flawless with the data minimization strategies being implemented by Safaricom.
In my view, data minimization should be rethought, especially in API to API data sharing, as you have rightly pointed out. It is going to *negatively impact user experience *like in the Supermarket Loyalty Program which you highlighted, in which case a customer will have to be asked once more for their phone number after they have made their payment in order to get their Loyalty Points for the purchase made. Will this lead to longer queues in the supermarket?
Another example is when you send money to someone else via your bank application or online banking via web, some banks now require you to type the name of the person you are sending the money to, which can actually be shared by the M-Pesa API, making that process more challenging.
Safaricom should consider signing *Data Protection Agreements* with such organizations to ensure that they will use the data as per their terms of service and privacy policy to ensure protection compliance.
I am looking forward to reading other possible workarounds from other listers on this challenge.
On Tue, Jun 4, 2024 at 2:27 PM Twahir Hussein Kassim via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
Whilst this may conform with the Data Protection Act 2019, SAFARICOM must not be seen to cherry-pick what it can apply and what it cannot apply. Beginning of last year there was hue and cry on *KRA being given access to Mobile Money transactions so as to effect Tax Compliance* <https://www.semafor.com/article/10/25/2023/kenyan-businesses-are-dumping-m-pesa-mobile-money>. This made many businesses drop the use of Paybills and Tills. Was this effected? If YES, what moral high ground is SAFCOM standing on now?
Compliance to the ACT must be 360 degree and not aimed at the a small portion of the pie, unfortunately most of issues of "compliance" seem to be focused on the downtrodden whilst the big boys are having their cake and eating it! Wahenga hunena, "msumeno hukata mbele na nyuma" (A saw cuts in both directions).
Regards Twahir
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On Tue, Jun 4, 2024 at 1:11 PM N N via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
Dear Listers,
https://www.businessdailyafrica.com/bd/corporate/industry/lipa-na-m-pesa-to-...
The onset of data minimization will have a great effect on small businesses which rely on API's to record and credit recurrent payments to the accounts of their customers. An example is an estate agency which collects rent through a till number and an API credits payments to rent accounts based on the phone number. With the current masking on the number i.e. +2547xxxxx015 or the default +254700000000, the API will no longer know where to credit the rent received via till. Another example is the Naivas Supermarket Loyalty program which rewards loyalty points automatically to a customer who pays for shopping via Lipa na MPESA. Going forward, this will not be possible.
Not sure whether there is any workaround around this problem. I personally think the data minimization should apply to generated till statements and not to information shared at an API level since this affects how some systems work. Or there should be a provision where businesses commit not to share data collected through payments with third parties under any circumstances.
At the very least, data minimization should happen at the person to person level where MPESA allows me to know your three names just because I sent you money.
Please share your thoughts.
Best Regards, --------------------------------
*Nick Ngatia* Email <nick.ngatia@childrenyouth.org> *|* Facebook <http://www.facebook.com/niccoswagg1> *|* *Twitter <http://www.twitter.com/nickngatia> **| LinkedIn <https://www.linkedin.com/in/nick-ngatia-a6b06a7b?trk=nav_responsive_tab_profile_pic> * *Skype:* *nick.ngatia** |* *Phone:* *+25**4 (0) 711 42 2015*
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KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
PRIVACY POLICY: See https://mm3-lists.kictanet.or.ke/mm/lists/kictanet.lists.kictanet.or.ke/
KICTANet - The Power of Communities, is Kenya's premier ICT policy engagement platform.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
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KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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-- -------------------------------- *Nick Ngatia* Email <nick.ngatia@childrenyouth.org> *|* Facebook <http://www.facebook.com/niccoswagg1> *|* *Twitter <http://www.twitter.com/nickngatia> **| LinkedIn <https://www.linkedin.com/in/nick-ngatia-a6b06a7b?trk=nav_responsive_tab_profile_pic> * *Skype:* *nick.ngatia** |* *Phone:* *+25**4 (0) 711 42 2015* *"Development Towards Sustainability is far too more important to leave it to chance."* ---------------------------------