[kictanet] IS THE SAFARICOM NETWORK BECOMING OBSOLETE

Today in the morning, I did top up my phone with Sh.100 then I proceeded to download some stuff on my phone and the balance was Sh.39.00-Now I can't make a call and I can't text-what kind of a joke is this-I have decided to call the Safaricom's care center and the agent told me that I might have logged out from the internet wrongly and so I should confirm if some of the applications are running and money is being utilized-which was not the case-she has adviced me to remove my SIM card and the battery and return them again and things will be normalized-but after just doing that-I have been told I have insufficient credit-I DEMAND AN EXPLANATION TO THIS MISERY. Regards Alex.