In 2011 some CID told me it is easier to "ask" or "pay" telco employees for help. In other words official channels did not work for Kenyans who do not have friends (or finances) for the police & telco employees.
My phone was stolen and a line from a rival telco inserted (as some Google service revealed).
Customer "care" in both telcos told me to go back to the police for help (even after showing them the Police Abstract).
Note, the phone was stolen at a premises, 50 metres from the police station where I reported the case to the CID.
2 years later no help from any party.
My unsolicited advice!
Take your MPESA statement with the disputed transactions to police,
and get an abstract. I believe all phone numbers in Kenya are
registered, and your statement will show who the money was transfered
to. This must be the simplest of criminal cases to handle. Same thing
if you send money to a wrong number.
NB: Assuming the sim registrant did not use identity theft. its very
simple to beat the system with the hundreds of national identity cards
that litter the city.
So long
--
______________________
Mwendwa Kivuva
twitter.com/lordmwesh
kenya.or.ke | The Kenya we know
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