Hi MM, Listers - What impresses me about MJ from interaction on the list is his attention to detail. I think that is the defining hallmark of a great CEO, not just the macro-management stuff. I have seen all shades of complaints made on the list - as would be expected in any business venture - and they were taken care of. Personally I had an issue a couple of years ago with my prepaid line and when I threw it on the list about 7 p.m. someone called me about half an hour later and the issue was resolved promptly. I wish him well in his new exploits and I challenge other CEOs of major ICT companies to subscribe to this list. Kind Regards, Waudo On Sun, 10 Oct 2010 09:58 +0300, "muriuki mureithi" <mureithi@summitstrategies.co.ke> wrote: Hi Listers As you are aware , Michael Joseph (MJ) leaves the office of CEO on 31^st of this month after a 10 year career at Safaricom. As is tradition, we at KICTAnet bid our members welcome/ farewell and certainly this list is the tool of choice supplemented by a bash when feasible . this is what we want to do starting now – from 10 hrs today the 10^th day of the 10^th month of the 10 year of the new century we wish to take just 10 days to reflect on the MJ’s 10 year safari ---- . As usual we expect fair and candid thoughts from our hearts and mind and the daily prompting questions will provide a structure for our discussion we shall present your candid views in style to MJ at a suitable time shortly after the closure of the list discussion---- To kick-start discussion , first let’s look back over your shoulder - just recall when he landed in Nairobi in June 2000 and went to work on/at Safaricom. At 17k customers , with barely 9 base stations , the operator was the smallest and in the eyes of the potential consumer, an appendage of the towering TKL of the day . that was then , it’s no more · What still lingers in your mind of MJ early days at Safaricom, his interaction with you , the customers , the media, the regulator , competition etc? · What factors shaped MJ’s and Safaricom’s destiny – did he create the opportunities or was he just smart enough to take advantage of the situation? · In juggling between competing technologies, customer expectation, staff demands, government, market competition, what strikes you as MJ’s character that produces the results we see · What do you think he could have done differently? · What actions did MJ take then that are still inexplicable and you would want MJ to explain now? cheers Muriuki Mureithi _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: emailsignet@mailcan.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman /options/kictanet/emailsignet%40mailcan.com