Listers,As GG mentioned, find attached the proposed outline of our discussions next week. Plse free to suggest anything you feel we may have left out and we see how and if we can accommodate it.Talk2Safcom - Thematic Areas1. Consumer Issues Day,2. Competition Issues Day,3. Innovators Day,4. Infrastructure & Universal Access Day,5. Technology & Elections DayDays 1 (Monday) - Consumer IssuesGuideline: Share your experiences and challenges with regard to Safaricom Services along the following topicsa) Affordability (of Bandwidth, Data bundles, SMS, Over The Top Services )b) Quality of Service(Congestion, Dropped Calls, 2G, 3G, 4G)c) Data Protection & Intermediary liability (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)d) Privacy Issues-As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc)Day 2 (Tuesday)- Competition IssuesGuideline: Share your perspective as to whether or not Safaricom is dominant in the following sub-sectors and whether some intervention is required from the regulator.Dominance Debate on -a) Voice subsector,b) Data Subsector,c) Mobile Money (MPESA)subsectorDay 3(Wednesday):-Innovators and InnovationsGuideline: Safaricom has been quite innovative and keeps coming up with new ways of doing things. As an innovator/developer, tell us your experiences with regard to Safaricom Innovation ecosystem.a) Is the development platform and API sufficiently open?b) Are the issues to do with Intellectual property /Patents clear enoughc) Whereas the gain-sharing agreements are private and confidential, how can they be made better?d) What is Safcom take on Bitcoin/Blockchain technologies?Day 4(Thursday):-Infrastructure & Universal AccessGuideline: Safaricom continues to expand its network beyond urban areas. What has been your experience of Safaricom services in semi-urban and rural areas of Kenya?a) Rural area:-Voice quality, Internet Access(bandwidth), Mobile Money (MPESA)b) Safaricom contributes to the Universal Service Fund to extend communications to underserved areas- how has this impacted your rural communities?Day 5 (Friday): Technology & ElectionsGuideline: As we go into elections, Safaricom is likely to be one of the Technology providers for IEBC. What are the concerns of users/citizens on this matter?a) What assurances are there that the results transmitted are safe and secure?b) What are the chances of failure in the transmission system?c) Should the result transmission system be mobile (GSM) -based or should we go Satellite or both?d) Will Safcom shut down their internet during elections?Day 6:(Saturday)-Emerging Issues/Open Day-Guideline: Are there any other issues that have risen from the discussions or may not have been covered in the previous five days?a) List topics for future considerations.--ends--walu.
From: Grace Githaiga via kictanet <kictanet@lists.kictanet.or.ke>
To: jwalu@yahoo.com
Cc: Grace Githaiga <ggithaiga@kictanet.or.ke>
Sent: Thursday, February 2, 2017 9:46 AM
Subject: [kictanet] Talk to Safaricom!
Good morning ListersNow, the question of Safaricom has been raised on this list many times including in the latest Airtel exiting Africa debate.We have been speaking with Steve Chege, the Director Corporate Affairs at Safaricom on the need to provide information/ answers to some of the issues that have been raised, and in particular those that are raised over and over again. He is agreeable and positive on the need to provide information so that we stop speculating or sometimes draw conclusions which may not necessarily be correct.KICTANet will this year endeavor to engage with your operators and we are glad to announce that Safaricom has agreed to take this up. Steve, together with his team will field your questions. We also hope to hold a cocktail at a date to be announced later, where Safaricom will further respond to questions that you will deem not answered.This is the plan:Walu will moderate the debate for five days starting Monday next week February 6, 2017.Accordingly, he will provide us with the program tomorrow. Once the debate is over, he will hand over to Steve and team, who will in turn provide comprehensive answers.Listers, this is your opportunity to engage with your service provider in an honest manner. Let us remember how we engage. We focus on issues! #Talk to Safaricom !Looking forward to a stimulating debate. Over to you Walu.
Best regards
Githaiga, GraceCo-Convenor
Kenya ICT Action Network (KICTANet)
Twitter:@ggithaiga
Tel: 254722701495
Skype: gracegithaiga
Linkedin: https://www.linkedin.com/in/gracegithaiga
www.kictanet.or.ke
"Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.