Edith, Asking CCK to touch some players in the name of consumers is seeking too much. The regulator stopped bothering about consumer issues long ago. The focus is now strictly on license fees. Theirs is a tale of a referee who turns up to officiate a match without a whistle. Having understood that the "player who bears the greatest irresponsibility" if I borrow from Ocampo's vocabulary, sees no need to take responsibility. Kwani mta-do? Kamotho Njenga On Thu, Oct 27, 2011 at 2:24 AM, Edith Adera <eadera@idrc.or.ke> wrote:
Can someone please tell me what CCK does about some of these very serious consumer issues? - or was the mandate for consumer protection given to another agency when the law was changed?
Edith
-----Original Message----- From: George Nyabuga [mailto:gnyabuga@uonbi.ac.ke] Sent: Thursday, October 27, 2011 12:22 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom daily bundles
Dear all,
This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally.
George
Robert,
You're not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.
A lot Kenyans are losing money this way - consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!
I wonder why Consumer issues are never taken seriously!
Edith
From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles
Hi All,
Seems the case against a blogger has dampened the activity on the list.
That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).
I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.
I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.