From my experience, there seem to be something fundamentally wrong with
Dear Listers, Am sorry to interrupt this interesting debate on Sharia law.... the customer (especially technical) support by Access Kenya. I once attempted to host a Microsoft-based application (SQL Server, ASP and IIS) with them; I received pathetic service. I did not have a major problem with this though; may be MS was my undoing. However, I have a big problem with Access Kenyas security restrictions that forces one to administer his/her website only from a particular IP address. If you travel out of the country (or even out of your office for that matter) and you need to replace/edit particular content on your site; you will be in for big trouble! You will need to supply Access Kenyas technical team with static IP address! I highly appreciate that this makes my website more secure but in the world where IP addresses are dynamic, you can as well forget about updating your website. I recently traveled to Cape Town; while there, I urgently needed to update a home page of one of the sites I have hosted with Access Kenya. Your guess is right; I could not and the client (the owner of the website) felt like killing me. Writing emails to the technical team yielded no response and I had to wait to be back in Kenya to update the site; hence my conclusion that the slogan for Access Kenya is Access Kenya ONLY from Kenya/office. I apologize to Access Kenya for bringing this up to the public; I have tried to get help from within the organizations customer care department for over a year in vain. My take is that more frustrated clients (like me), will opt to host websites out there (in US, UK etc) hence denying our ISP business. Thank you, Muthoni Masinde, Lecturer, School of Computing and Informatics, UoN ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++