According to the
OAG Report 2023, there are several findings on e-citizen some of which I have highlighted below:
1. The completeness and accuracy of the receivers of revenue receipts
amounting to Kshs.15,570,013,245 could not be confirmed.
2. The completeness and accuracy of the bank balances of
Kshs.611,179,132 could not be confirmed.
3. The completeness and accuracy of the prior year's balances of
Kshs.146,426,357 could not be confirmed.
4. The adequacy and effectiveness of the current IT controls on
E-Citizen may not guarantee the integrity of the data processed through the system.
5. The adequacy of internal controls over reconciliations and settlements
through the E-Citizen Government Digital Payments Platform could not be confirmed.
6. The governance arrangements in support of the E-Citizen platform
could not be confirmed.
7. Users may not have any rules and procedures to follow to
minimize the risk of errors, fraud and the loss of data confidentiality, integrity and availability.
8. The Office is undertaking a special E-Citizen Government Digital Platform audit whose outcome is not yet out.
9. The outcome of the out-of-court negotiation between the Treasury and the vendor was not disclosed at the time of the audit.
10. The Management has not resolved the issues raised in the previous year's Report
on Revenue Statements nor
explained the failure to resolve them.
The continued use and integration of services on e-citizen has made the portal one of such national importance. Yet, at a policy and institutional level, there seem to be some glaring gaps. I do hope the governance of e-citizen is one of the issues that has been tackled by the task force reviewing the ICT policy and legal framework.
Regards,
Victor Kapiyo
Partner | Lawmark Partners LLP
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“Your attitude, not your aptitude, will determine your altitude” Zig Ziglar