Apologise listers, Seems in my anger from receiving the unsolicited messages I failed to look at the menu options well, the "98" was there but one needs to scroll down to the bottom of the menu. regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: robert yawe <robertyawe@yahoo.co.uk> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 13:48 Subject: Re: [kictanet] Safaricom daily bundles - COFEK Hi, I believe this is an opportunity for COFEK to prove that they are interested in all consumers. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Edith Adera <eadera@idrc.or.ke> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 12:13 Subject: RE: [kictanet] Safaricom daily bundles Robert, You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list. A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users! I wonder why Consumer issues are never taken seriously! Edith From:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.u... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.