Hi All, The study on BPO by UoN being planned may help you answer some of your questions. Perhaps people need to give their inputs on the scope of the study and the objectives set therein. I did send my input to Prof. Tim. Let us take opportunities such as those presented by the study to have other issues covered that we may need answers too. Regards, Ganson Lewela -----Original Message----- From: kictanet-bounces+glewela=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+glewela=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Brian Munyao Longwe Sent: Tuesday, September 02, 2008 11:12 AM To: Ganson Lewela Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:) Hi All, It is interesting that BPO seems to have taken a centre stage in many discussions surrounding Kenya's ICT development and growth. While I do believe that BPO/KPO has huge potential. I am a bit skeptical about this "silver bullet" approach which might be akin to putting all our eggs in one basket. What if the basket gets stepped on by some giant like Malaysia, South Africa or others? I would be very interested in taking a much closer look at the BPO industry in Kenya. Who are the players? What are the opportunities? What is the potential for growth? What steps are we taking to enhance/ develop/increase capacity in BPO/KPO? What kind(s) of investments are required to make this industry boom? What are the local opportunities for BPO/KPO? What are the international opportunities for BPO/KPO? I think that answers to these and many other questions will help other like me who are a bit unclear in their minds as to how BPO will be our saviour have a clearer view. It might also just show that BPO is a contributing factor and not necessarily the holy grail that at the moment seems to be the general perception. Regards, Brian On Sep 2, 2008, at 8:25 AM, David Otwoma wrote:
Dear All,
"Comments from BPO operators and of course other Stakeholders" please.
Safaricom in Sh1bn customer care plan (see Daily Nation page 28)
-------------------------------------------------
Many companies have been turning to BPOs as the financial benefits of outsourcing continue to make it compelling, with cost savings and efficiency improvements being the dominant reasons companies use such services. However, companies biggest concerns on outsourcing relate to data security.
-----------------------------------------------------
The move, seen a precautionary measure in the face of growing competition, marks a complete turnaround by the mobile provider which in July last year had sought quotations from local Business Process Outsourcing (BPO) firms.
"Outsourcing the customer care function proved to be too expensive for the kind of quality that we required. We will just have to run the service in-house," said Safaricom chief executive Michael Joseph.
http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/ index.html
On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney <seanm@aitecafrica.com> wrote:
Dear Liko,
We would like to invite you to make a presentation at the forthcoming Outsourcing & Contact Centre Conference, which we will be holding over 4-5 November under the auspices of the Ministry of Information & Communications and in partnership with the ICT Board. The programme of confirmed presentations so far is attached.
It would be great if you would be willing to share your experience with the other participants.
Yours sincerely,
Sean Moroney
Chairman
AITEC Africa
seanm@aitecafrica.com
UK Tel: +44(0)1480-880774
UK Fax: +44(0)1480-880765
UK Mobile: +44(0)7973-499224
Kenya Mobile: +254(0)721-845674
Mozambique Mobile: +258-82-6181618
Nigeria Mobile: +234(0)802-0571766
SA Mobile: +27(0)724-577887
Skype: seanmoroney
www.aitecafrica.com
Please visit our discussion group on The Banking Technology sector in Africa at: http://groups.yahoo.com/group/africanbankingtech
AITEC Africa is the trading name of AITEC Conferences Limited UK Company registration number: 4698475
________________________________
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces +seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Peres Were Sent: 01 September 2008 12:23 To: seanm@aitecafrica.com
Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Stakeholder Queries:
Liko,
It would be great to hear from you and others, your insights into sales and marketing insights that can benefit the BPO, KPO sector. We can continue the discussion off the list.
Kind regards
Peres Were
________________________________
From: kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke [mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke] On Behalf Of Liko Agosta Sent: 01 September 2008 10:33 To: pwere@cascadegl.com Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Stakeholder Queries:
About ICT Board and all these Boards ...
Do they ever have open sessions where stakeholders can review strategy, advice, brainstorm ?
As CEO of verviant, I have been able to get business ... I feel like
I have insights into the sales and marketing process that can benefit other software/ICT providers ...
Thanks
Liko Agosta, CEO
Verviant Consulting Services.
www.verviant.com
Phone : 1-919-341-1820
Fax : 1-978-268-8403
Toll Free: 1-866-551-4935
Pager: 9193891551@txt.att.net
---------- Forwarded message ---------- From: Brian Longwe <blongwe@gmail.com> Date: Aug 29, 2008 9:31 AM Subject: Re: [kictanet] ICT Board Strategy a Farce To: wambuiwakarema@yahoo.co.uk
Very strong language - but I think you should relax as your concerns are unfounded.
I am at the Strategic retreat. Unfortunately Gilda Odera - Chairperson of BPO, who was supposed to be present had to cancel at the last minute.
Brian
On 8/29/08, Wambui Wakarema <wambuiwakarema@yahoo.co.uk> wrote:
I have read with surprise the Kictanet mailout from the ICT Board claiming they are going for a stakeholders strategy workshop in Naivasha.
Who are these stakeholders? Are there any representing the BPO sector?? I ask this because I have contacted the industry association and they dont seem
to be in the know either. This is quite bizarre, especially since BPO is a key sector of the ICT Board's mandate.
Who are the stakeholders from the other ICT sectors? Shouldnt the Board be getting input from key stakeholders at this workshop.
They are wasting government resources going to write strategies and then 'presenting' to stakeholders, yet stakeholders should have been involved from the word go.
The
-- David Otwoma, Chief Science Secretary, National Council for Science and Technology, Utalii House 9th Floor, Mobile tel: +254 722 141771, Office tel: +254 (0)20 2346915, P. O. Box 29899 - 00100, Nairobi, Kenya email: otwomad@gmail.com & otwoma@ncst.go.ke www.ncst.go.ke
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