Personally I think Airtel and preceding owners have always had one flaw: Using the same business model across board, possibly borrowed from India and grafted into a continent of "unique calling habits". I asked one of the guys that was fired from Airtel recently what breaks, his answer (may or may not be right ) was telling. [21:47, 1/27/2017] [REDACTED]: What they don't get is that they have wrong
Indian strategies
[21:47, 1/27/2017] [REDACTED]: They should let us manage the company waone
tukifaulu
On Sat, Jan 28, 2017 at 9:55 AM, simon njoroge via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi
At what point do the strategy of the failing company get blamed?
Am sure am not alone in using the competition only to be disappointed by them even on the basics like access to customer service
Regards Simon
On 28 Jan 2017 9:31 a.m., "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Ahmed
Respectfully I disagree.
What some people call Market Failure I call Market Dominance. Dominance here means that one works for it. Hard. And earns it. As opposed to a Monopoly which one is given freely. Like Kenya Power. And the assumptions that customers will go for services or products purely based on price is a fallacy. If this were the case Apple as a company would have died a long time ago. And it almost died once. But it reinvented itself.
We need to interrogate this issue deeply. For example let's start first with interrogating the 'Dominance' Report that was supposed to have been out by now. Rachel of CA can maybe advise us on this.
Customers are unforgiving towards mediocrity. Instead of blaming a 'Dominant' player or regulation let's address this issue holistically:-
1. Is the 'Dominant' player abusing its powers? There are remedies to this. 2. Are regulatory forces skewed to one player? 3. What are customers really looking for? 4. Is the country economic dynamics big enough to accommodate more than three telcos?
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 28 Jan 2017, at 8:54 AM, Ahmed Mohamed Maawy < ultimateprogramer@gmail.com> wrote:
Ali,
Not only are we seeing unfair advantage accorded to specific players, I think the consumers may need to be aware that they also need to themselves take the step to invest in competing alternatives (is it that the consumers are not aware of the implications - or is it that they plain decide to join the wave).
Why I play the consumer card here is because - by experience - players like Airtel have always offered better service charges for a number of services they offer - including Airtel Money, Monthly bundled plans, etc etc. Sometimes it even made sense to get a monthly bundle from Airtel (across all networks) because its cheaper in the long run.
Frankly consumers lack of support for competing alternatives demonstrates that consumers complain a lot about unfair service provision but take no steps to make it better in the long run - in light of the fact that in such circumstances investing in competition is actually even a cheaper short term option easily available.
On Sat, Jan 28, 2017 at 8:38 AM, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers
Another one bites the dust?
I'm really curious as to whats going on in the Telco sector.
Bharti Airtel has announced that it will be exiting 14 African countries within a year. The affected countries include: Chad, Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania, Uganda and Zambia.
The telecom operator is faced with poor performance across those markets. Two years ago, when Airtel began talks to sell off its operations in Burkina Faso, Chad, Congo Brazzaville and Sierra Leone to Orange <http://mobilityarena.com/airtel-not-exiting-africa-despite-talks-to-sell-4-networks-to-orange/>, the company had stated that it wouldn’t be exiting Africa. Airtel plans Africa exit <http://mobilityarena.com/airtel-exit-nigeria-13-african-countries/>
Is the African market too competitive or is the regulatory environment skewed towards a few players?
*Ali Hussein*
*Principal*
*Hussein & Associates*
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
13th Floor , Delta Towers, Oracle Wing,
Chiromo Road, Westlands,
Nairobi, Kenya.
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/ultimateprogramer%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Ahmed Maawy* Principal Product Management Specialist - Al Jazeera Media Network Skype: ultimateprogramer
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/snjoro45%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards, Collins Areba, Kilifi, Kenya. Tel: +*254 707 750 788 */ *0731534124* Twitter: @arebacollins. Skype: arebacollins