There has always been complains and concerns raised on the emergency service numbers 999. As a result, the enterprising Kenyan's amongst us have opted to provide similar emergency numbers that come at a fee to its subscribers i.e the 911 service. On the other hand, we are seeking to provide BPO for multi-nationals and others at significant investment costs. While i support the initiative and its opportunities, i believe we also need to review the local opportunities for outsourcing that may come with a less 'investment price tag'. With this in mind is the 999 service which is a national service to 32M plus Kenyans ... that would probably be the largest call center. If this was to work am would be certain most of the other call center requiring service providers would follow suit. Regards, -- Michuki Mwangi KENIC